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    157118 - Incident Change Manager - Atlanta, United States - Innova Solutions

    Innova Solutions
    Innova Solutions Atlanta, United States

    4 weeks ago

    Innova Solutions background
    Contract
    Description

    Title: Incident Response Analyst
    Position type: Contract -6+ Months
    Location: Atlanta, GA Hybrid role (3 days in/2 days remote)
    The ideal candidate will have:
    1.Incident Triage and Analysis: Monitor and assess incoming incident reports to determine severity and impact. Conduct initial analysis to identify potential root causes and impact on operations.
    2. Incident Response and Resolution: Respond promptly to incidents according to established protocols and procedures. Collaborate with cross-functional teams to resolve incidents efficiently and effectively.
    3. Documentation and Reporting: Maintain detailed records of incident details response actions and resolutions. Generate incident reports and communicate status updates to relevant stakeholders.
    4. Escalation and Coordination: Escalate incidents to higher-level support or management as necessary. Collaborate with senior incident management personnel for complex or critical incidents.
    5. Preventive Measures: Participate in the development and implementation of preventive measures to mitigate future incidents. Contribute to the improvement of incident response processes and workflows.

    Job Description:

  • Consult on or participate in moderately complex initiatives and deliverables within Business and contribute to large-scale planning related to Business deliverables.
  • Review and analyse moderately complex Business challenges that require an in-depth evaluation of variable factors.
  • Contribute to the resolution of moderately complex issues and consult with others to meet Business deliverables while leveraging solid understanding of the function policies procedures and compliance requirements.
  • Collaborate with client personnel in Business.
  • Required Qualifications: 4 years of experience.
    • PAY RANGE AND BENEFITS:
    Pay Range*:
    *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
    Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
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