- Provide timely and friendly support to users facing technical issues with the Moodle LMS, including course enrollment issues, reporting, and navigation difficulties.
- Collaborate with the IT and educational design teams to troubleshoot and resolve LMS issues, ensuring a seamless learning experience.
- Conduct basic training sessions for office leaders new to the Moodle platform, emphasizing completion tracking and best practices relevant to our healthcare-focused courses.
- Participate in the ongoing evaluation of the LMS to identify opportunities for improvement and enhancement, particularly regarding user experience and accessibility.
- Assist in the creation and maintenance of documentation, including FAQs, user guides, and tutorial videos, tailored to our healthcare education context.
- Test and report on platform usability in the Moodle platform across various operating systems and connecting technologies.
- Support the implementation of new courses, including course setup, user enrollment, and initial quality checks.
- Monitor user activity and feedback to proactively address potential issues and support needs.
- Experience supporting hardware and/or software in a workplace environment.
- Foundational knowledge of LMS platforms.
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Strong communication skills, with a knack for explaining technical concepts in simple terms to a non-technical audience using various modalities (e.g. phone, email, and chat).
- Ability to work independently and as part of a team, with a high degree of initiative, flexibility, and can-do attitude.
- The ideal candidate is compassionate, and patient when supporting users at all levels of technical proficiency.
- Must be willing to work in-person at our service center office in Eagle, Idaho.
- Experience using Zendesk or an equivalent Helpdesk ticketing system.
- Experience supporting an LMS, Moodle highly preferred.
- Familiarity with the healthcare industry and the unique needs of adult learners is a plus.
- Familiarity with any of the following: SCORM, H5P, HTML, Adobe Photoshop, Adobe Premier, Office 365, OneDrive, SharePoint.
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Found in: Talent US C2 - 1 day ago
Description
JOB SUMMARY
We are seeking an enthusiastic LMS (Learning Management System) Support Specialist to join our team. This role is ideal for individuals passionate about technology, education, and healthcare. The successful candidate will provide first-level support to learners across an organization of 5,000+ employees, ensuring they can use our learning platform to effectively participate in and complete educational programs.
DUTIES & RESPONSIBILITIES
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
Preferred Qualifications:
Compensation: Based on experience $44k - $55k
Type: Full Time
Location:
Pennant Service Center
1675 E. Riverside Drive, #150
Eagle, ID 83616
If interested in this position, please submit a resume for consideration. We look forward to hearing from you
About The Pennant Group
