Customer Service Specialist - Beaverton, United States - VTM Group

VTM Group Beaverton, United States

3 weeks ago

Description

**Customer Service Specialist - Membership**

Membership & Licensing Beaverton, Oregon Minimum Experience **Entry-level** VTM Group is looking for a Customer Service Specialist to join our Membership and License Management Group. The Membership and License Management Group is a vital piece of our business; our clients rely on us to seamlessly execute the membership duties of their businesses.

VTM Group is proud to offer competitive compensation, an excellent benefit package and employee perks, like employer-paid outings to places like Top Golf, the Portland Spirit and Escape Rooms. We also offer paid time off to participate in charitable work

What youll be doing:

The Customer Service Specialist manages the membership process and serves as the main point person for a specific group of accounts. This role is also responsible for responding to inquires about account renewals but is not responsible for outcome of the renewal or any sales functions. They specialize in providing membership support, account services and top-notch customer service via email and over the phone. Customer Service Specialists are the subject matter expert for membership questions and help guide processes that impact VTM clients businesses.

Responsibilities include processing membership applications and renewals including some accounts receivable duties. Extensive customer services support via email (Outlook) to respond to inquiries regarding membership and group benefit questions. In addition, this role provides reception relief using multi-line phone system and additional administrative tasks as needed.

Skills and experience required for the role:

Minimum of two years of email/phone customer service experience in an office setting

Intermediate (or better) knowledge of the MS-Office Suite (Word, Excel, and Outlook)

Strong verbal, written and business communication experience

Good arithmetic abilities

Excellent time management skills

Ability to multi-task with potential of repeated interruptions

Excellent attention to detail and strong prioritization skills

Experience using QuickBooks and Access is a plus

VTM Group .

How to apply:

If you are looking to join a dynamic team and meet the above criteria, please submit your resume and desired salary.

All offers are contingent on successful completion of a background check and drug screening (we do not test for marijuana).

Note : This position does not offer relocation service.

Location Beaverton, Oregon Minimum Experience Entry-level

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