Jobs

    Clinic Services Specialist - Portland, United States - Legacy Health

    Legacy Health
    Legacy Health Portland, United States

    2 weeks ago

    Default job background
    Administrative
    Description
    Clinic Services Specialist

    US-OR-PORTLAND

    Job ID:
    Type: Part Time - Benefitted
    Multiple Locations - Portland Metro

    Overview

    Clinic patients arrive with questions, concerns and hesitations. You put them at ease with a calm and friendly demeanor that exemplifies the Legacy mission. Physicians and other staff know they can rely on you to provide the best possible patient experiences, which is why you'll have an opportunity to mentor others as you grow with Legacy.

    Primary responsibilities for this role include scheduling, insurance verification, registration, balancing of copay money, and balancing of daily or weekly deposits. This position serves as a resource for other staff, problem solves independently and is self-directed. Responsibilities as a lead may include workflow coordination, problem solving and creating staff schedules.



    Responsibilities

    CSS Duties:

    Greets members, patients, visitors and others and provides complete and meaningful information. Participates in ensuring patient's comfort and personal care activities.

    Schedules patient appointments

    Makes confirmation calls to patients

    Provides basic information to patients about the clinic, directions to buildings, etc.

    Creates new patient packets including letters to new patients.

    Checks in walk-in patients

    Pulls, files and locates necessary charts, as needed. Assists medical records clerks if necessary

    Enters appropriate data into computer systems and creates reports as necessary

    Performs complex insurance verification and pre-verification of insurance including eligibility checks and complex phone calls to insurance companies

    May perform a limited amount of coding and charge entry, including using E-chart, AS400 and other appropriate systems

    Performs other clerical duties as necessary including, but not limited to printing forms, photocopying, faxing, answering phones, sorting and delivering mail, and ordering office supplies

    COORDINATION:

    Oversees the daily work load of the CSS staff, including assignments, work flow, problem-solving, etc.

    Create the staff schedule, including coverage for vacations and sick days

    Facilitates communication amongst staff, providers and management

    Collaborates with other areas, site coordinators, departments and customers in problem solving and project management

    Coordinates orientation of new staff

    Coordinates with contract services

    May serve as the payroll timekeeper

    CUSTOMER SERVICE/QUALITY:

    Addresses patient issues including inappropriate behavior, complaints and care concerns, following up as needed

    Prepares reports and monitors departmental success towards given targets and objectives

    LEADERSHIP:

    Assists manager with performance appraisals

    Identifies and initiates counseling regarding performance issues, notifying manager as appropriate

    Identifies staff needs and arranges in services/education as indicated

    Assists with the hiring process

    Plans and leads meetings, and participates in work groups and task forces as identified and negotiated with manager

    Assists with development and implementation of new and existing procedures and guidelines



    Qualifications

    Experience: A minimum of three years of progressively more responsible health care experience or equivalent education in at least one of the following areas required:

    • Admitting
    • Medical Records/Health Information
    • Applicable clerical support experience

    Skills: Communications skills. Basic computer/data entry skills. Work efficiently with minimal supervision, exercising independent judgment within stated guidelines.

    LEGACY'S VALUES IN ACTION:

    Follows guidelines set forth in Legacy's Values in Action.

    Equal Opportunity Employer/Vet/Disabled



    Compensation details: Hourly Wage



    PId94ae62124ce

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