Clinical Account Manager - Columbus, United States - MindCare Solutions

Description

At Psych360, now a vital component of Mindcare Solutions, our unwavering focus is on achieving successful patient outcomes, harmonized seamlessly with a spirit of innovation.

This synergy breathes life into an all-encompassing work environment that fuels collaboration.

Rooted in our shared dedication to enhance national psychiatric access through superior patient care, we have nurtured Psych360 into a thriving haven for those who yearn to make impactful contributions and flourish.

Clinical Account Manager

Psych360, now part of MindCare Solutions, is a leader in comprehensive mental health solutions for long-term care communities; clinician owned and operated.

We are seeking an experienced Clinical Account Manager specifically focused on long-term care (LTC) facilities. This vital role manages and maintains relationships with our clients to ensure maximized delivery of our high-quality healthcare services.

Compensation:
$65,000 - $75,000 per year + Bonus Opportunities


Position Summary:

The Clinical Account Manager specializing in long-term care facilities is responsible for building and nurturing strong relationships with our clients, overseeing the delivery of healthcare services, and ensuring the satisfaction of both clients and patients.

This role combines clinical expertise with account management skills to optimize patient care and business outcomes.

Account Management:
Serve as the primary point of contact for all facilities within the territory, understanding their unique needs and requirements
Establish and maintain long-lasting relationships with key stakeholders, including administrators, healthcare providers, and staff
Provide monthly in-person presentations to every facility within the territory based on their customized, and evolving, needs and requirements
Respond promptly to client inquiries, concerns, and requests, addressing any issues and ensuring client satisfaction
Act as a liaison between facilities and Psych360 operations, facilitating communication and problem-solving
Collaborate with the clinical care team including: PsychNPs, Medical Directors, Psychologists, LISWs, etc. ensure the delivery of high-quality patient care
Analyze healthcare data and performance metrics to track outcomes, assess the effectiveness of healthcare services, and make data-driven recommendations
Monitor and evaluate the quality of care within the facilities, identifying opportunities for improvement and implementing corrective actions
Ensure facilities comply with all relevant healthcare regulations, accreditation standards, and quality assurance requirements

Qualifications:
Bachelor's degree in nursing or a related healthcare field (master's degree preferred)
Unrestricted Licensure as a Registered Nurse (RN) or other relevant healthcare credentials
Proven experience in healthcare account management, clinical oversight, or a related role
Knowledge of Long-Term Care facility operations, regulations, and industry trends
Strong problem-solving and critical-thinking abilities
Ability to work independently and as part of a team
Proficiency in healthcare software and data analysis tools
Maintain clinical competency & compliance with HIPAA
Ability to travel locally
Active and unrestricted driver's license
Competitive Salary + Bonus Opportunities
Mileage/Vehicle Reimbursement
Full Health, Vision, and Dental
HSA/FSA
401K with 4% match
Disability
Life/Ad&D
Positive and Professional Culture
Flexibility with Schedule
PTO (11 Paid Holidays + 120 Hours PTO Per year)
Maternity Leave / Bereavement Leave
Continuing Education

Embrace this pivotal moment – become a part of the dynamic force that propels our shared vision forward at Psych360, now a cornerstone of Mindcare Solutions.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in MindCare Solutions's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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