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Carlstadt

    E Commerce Coordinator - Carlstadt, United States - IN2U

    IN2U
    IN2U Carlstadt, United States

    1 day ago

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    Description

    Job Description

    Job Description

    Job Details

    Description

    Job Description

    Business Operation

    • Assist current orders weekly demand based on historical data, market trends, and promotion plans.
    • Generate and Support purchase orders accurately based on approved requisitions and specifications.
    • Communicate with a warehouse team and support to meet warehouse demands
    • Communicate with a marketing team to accomplish tasks
    • Receive all purchase invoices and cross-check invoice details with purchase orders to ensure accuracy and compliance.
    • Review incoming bills, invoices, and statements from vendors and suppliers and verify the accuracy
    • Support the suitability of alternative items based on product specifications, functionality, and performance

    Business Success

    • Respond to Jira tickets to solve and define issues
    • Create and manage user guides for E-Commerce team
    • Communicate directly with solution providers to solve complex problems
    • Optimize site functionality, navigation, and user experience to enhance conversion rates.
    • Support sales data, website traffic, and customer behavior to identify trends and opportunities.

    Customer Service

    • Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
    • Assist customers with after-sales service issues
    • Able to communicate concisely our company policies to client
    • Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
    • Data entry/analysis and reporting to support Management team.

    Job Qualification

    • Bachelor's degree preferredHS/GED Required
    • Preferred At least 2 years of experience in E-Commerce or grocery field.
    • Strong computer skills in Microsoft Office and online applications.
    • Ability to learn E Commerce Business knowledge and New Applications quickly
    • Outstanding written and verbal communication skills
    • Bilingual in Korean and English
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