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Carlstadt

    E Commerce Coordinator - Carlstadt, United States - IN2U

    IN2U
    IN2U Carlstadt, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    Job Details
    Description
    Job Description
    Business Operation
    Assist current orders weekly demand based on historical data, market trends, and promotion plans.
    Generate and Support purchase orders accurately based on approved requisitions and specifications.
    Communicate with a warehouse team and support to meet warehouse demands
    Communicate with a marketing team to accomplish tasks
    Receive all purchase invoices and cross-check invoice details with purchase orders to ensure accuracy and compliance.
    Review incoming bills, invoices, and statements from vendors and suppliers and verify the accuracy
    Support the suitability of alternative items based on product specifications, functionality, and performance
    Business Success
    Respond to Jira tickets to solve and define issues
    Create and manage user guides for E-Commerce team
    Communicate directly with solution providers to solve complex problems
    Optimize site functionality, navigation, and user experience to enhance conversion rates.
    Support sales data, website traffic, and customer behavior to identify trends and opportunities.
    Customer Service
    Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
    Assist customers with after-sales service issues
    Able to communicate concisely our company policies to client
    Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
    Data entry/analysis and reporting to support Management team.

    Job Qualification
    Bachelor's degree preferredHS/GED Required
    Preferred At least 2 years of experience in E-Commerce or grocery field.
    Strong computer skills in Microsoft Office and online applications.
    Ability to learn E Commerce Business knowledge and New Applications quickly
    Outstanding written and verbal communication skills
    Bilingual in Korean and English

    #J-18808-Ljbffr
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