IT Statewide Program Manager 1-3 - Baton Rouge, United States - State of Louisiana

State of Louisiana Baton Rouge, United States

3 weeks ago

Description

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the End User Computing Section. Req

This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.
This vacancy participates in a career progression group and may be filled from this recruitment as a IT Statewide Program Manager 1

(TS-314),

IT Statewide Program Manager

2 (TS-315), or

IT Statewide Program Manager

3 (TS-316) depending on the level of experience of the selected applicant. The maximum salary for the

IT Statewide Program Manager

3 is $

117,998

. Please refer to the "Job Specifications" tab located at the top of the LA Careers "Current Job Opportunities" page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.

Prior to a new hire, a background check including criminal record history will be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers.

Also, prospective employees may be subject to pre-employment drug testing.

New hires will be subject to employment eligibility verification via the federal government's E-verify system.

No Civil Service test score

is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.

Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application.

Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment.

Please make every effort to attach a copy of your transcript to your application.

The transcripts can be added as an attachment to your online application or faxed to The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

email:

MINIMUM QUALIFICATIONS:
A baccalaureate degree plus three years of experience in information technology, program management, project management or business analysis.

SUBSTITUTIONS:

An associate's degree in information technology will substitute for the baccalaureate degree.
Two years of experience or training in information technology will substitute for the baccalaureate degree.

Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.

90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the baccalaureate degree.

A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate degree.

Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.

Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree."

A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysiscomputer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.
A master's degree will substitute for up to one year of required experience.

NOTE:
Multiple specialized degrees and/or master's degrees will substitute for a maximum of one year of required experience.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

NOTE:
Any college hours or degree must be from an accredited college or university.

FUNCTION OF WORK :
To serve as a program manager for statewide information technology projects, products and/or portfolios.

LEVEL OF WORK :
Experienced.

SUPERVISION RECEIVED :
Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS.

SUPERVISION EXERCISED :
May provide direct or functional supervision over lower-level IT Statewide personnel. Other reporting relationships may be approved by SCS.

LOCATION OF WORK :
Division of Administration, Office of Technology Services

JOB DISTINCTIONS :

Differs from other IT Statewide jobs by the presence of leading in the application of project and portfolio management methodologies for moderately complex information technology projects, products and/or portfolios.

Differs from IT Statewide Program Manager 2 by the absence of leading in the application of project and portfolio management methodologies for complex information technology projects, products and/or portfolios.

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments.

The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

Incumbent of this position reports to the IT Statewide Manager 3 for the Service and Event Management unit in the Incident and Operations Management section of End User Computing.

This position leads the Service Manager team and is responsible for the administration, development, and day-to-day operations and support of the complex IT Service Manager and Asset Manager Systems and applications for the OTS Enterprise.

35% Responsible for managing the Service Manager and Asset Manager systems for operational and support activities including the administration and configuration tasks for these systems.

Defines and implements system configuration, workflows, and new modules or changes. Interacts with vendors to deploy system updates and new releases. Provides support and interacts with stakeholders and service owners. Develops user and technical training documentation for system usage. Develops and publishes system reports and dashboards for performance management and metrics across OTS.

35% Responsible for the oversight of the development and buildout of the OTS Service Catalog and the ongoing support required including change management.

Responsible for assigning duties and coordinating the work associated with these highly complex project initiatives.

May conducts meetings with key stakeholders and service owners for the purposes of understanding the business processes; then work with the developers and analysts to design service requests with workflows.

Responsible for ensuring every new development includes appropriate documentation, testing, quality control, and usage reporting once in production.

15% Directs the hiring, orientation, and training plan for team members as well as monitors the productivity and efficiency of the teams.

Manages training of staff to keep them current on new technical procedures, skills and certifications. Participates in emergency preparedness planning and response activities for all in-scope agencies statewide. Assists with coordinating the emergency On-Call support during disasters or other office closures.

10% Attends classes, seminars, webinars and professional conferences to maintain or improve knowledge and skills while also staying abreast of industry best practices for current and future technologies.

Researches, reviews and evaluates technologies, processes and approaches to identify opportunities to enhance existing systems and operations. Evaluates employee performance as prescribed by the State. May serve as a backup for the Manager of the unit.

5% Performs all other tasks, special projects, analysis, studies, and plans as directed.
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