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    Training and Quality Assurance Coordinator - San Francisco, United States - LeadStack Inc.

    LeadStack Inc.
    LeadStack Inc. San Francisco, United States

    4 weeks ago

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    Description
    LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of the contingent workforce.

    As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

    We have an immediate contract position with one of our direct client.

    If you are interested and available, please respond with your resume ASAP and suggest a good time to call you.


    Title:

    Training and Quality Assurance CoordinatorContract duration : 3 monthsLocation: San Francisco, CA 94143Pay rate : $42~$45/hr on W2Shift: M-F 8:00 AM - 4:30 PM PSTDescription:ONSITE-locations IAW training schedule, 8hr-days+prep time.

    Bachelor's degree in related area years related experience in training creation or delivery. Previous healthcare training exp with Epic systems, adult healthcare or adult learning.

    The Training and Quality Assurance Coordinator is responsible for delivering end-user training to new and current staff (and practice staff upon department request).

    The focus will be to develop competence in the following areas:
    existing or new department workflows, the use of clinical and business information systems and other computer software applications.

    S/he will also assist in the creation and validation of training tools which support the education of Contact Center staff, and in measuring staff competency as well as effectiveness of the training and QA program.

    S/he will create and maintain a customer service program focused on the consistent delivery of high touch interactions with patients, families and referring offices to improve the referring provider and patient experience.

    S/he will also create and implement a skills and professional development program to support staff growth in the Contact Center.

    This position will report to the Training & Quality Assurance Supervisor.

    Works with Administrative and Clinical leadership across Ambulatory Services to create and disseminate tool kits for implementation in the practices as common solutions emerge.

    Responsible for completing monthly quality checks for referral center staff and conducting retraining on standard work as needed. Ability to travel to all San Francisco office locations is required.


    Core responsibilities:
    Leads the development of educational tools relating to existing and new computer applications, system updates, and other organizational goals and changes Develops or modifies curriculum, content and/or materials for training programs to meet the needs of end-users Deliver appropriate level of instruction and competence/evaluations required for each user Collaborate with other Subject Matter Experts to ensure delivery of effective, accurate training Develop in-depth knowledge of workflows and processes, and important system functionality supporting the workflows Apply knowledge of adult learning theory and flexibility in training techniques which reach audiences of varied backgrounds and learning styles Maintains specialty training programs focused on staff development which result in higher patient, referring provider and staff satisfaction May participate in the review and triage of scheduling error tickets submitted by customers; will provide resolution of training related issues or errors Knowledge, Skills and Abilities - 5 years related experience in training creation or delivery
    • Required Thorough knowledge of functional area and understands how work may impact other areas
    • Required Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem solving skills.
    Strong analytical, verbal, written and interpersonal communication skills and strong presentation skills
    • Required Thorough knowledge of organizational policies and procedures
    • Required Thorough knowledge of delivering training programs and thorough knowledge of other areas of human resources
    • Required Thorough knowledge of current training programs and trends Preferred Strong skills to conduct needs assessment and development of new training courses to meet organizational needs
    • Preferred Thorough knowledge and skills with relevant business software systems; i.
    e., Word, Excel, Access, PowerPoint
    • Required Strong skills in planning, resourcing and monitoring effective delivery of training Required Thorough knowledge of applying adult learning theories and education methodologies Required Thorough knowledge of training and development, performance management and workplace learning.
    Ability to apply knowledge to achieve successful organizational outcomes - RequiredEducation Bachelor's degree in related area - Required Master's degree in education or related field - Preferred To know more about current opportunities at LeadStack, please visit us at I can be reached on /
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