Director of Asset Management - New Orleans, United States - Gans, Gans & Associates

Description

Position Summary

Under the general direction of the Deputy Executive Director, the Director, Asset Management will be charged with the fiduciary responsibility of monitoring and protecting the Housing Authority's real estate portfolio comprised of Public Housing, Section 8, Low Income Housing Tax Credit Units, and other mixed- income unit types. In addition, the Director is expected to actively support and engender the development and maintenance of sound asset management practices. The Director will ensure that measures are in place to provide easy identification and diagnosis of problems with investment properties, asset repositioning, and develop action plans aimed at resolution of such problems. The Director is responsible for all activities associated with the day-to- day operations of the Housing Authority's portfolio – including property management and maintenance of the structures, agency owned/operated buildings, facilities, grounds, and distribution systems, establishing budgets and monitoring property financial performance, and coordination of admission and occupancy functions for same.

Essential Duties and Responsibilities

• Develop and implement HANO's asset management plans and strategy, communicate expectations and obligations through Deputy Executive Director and departmental management staff, monitor and report on performance to optimize the value of the agency's asset portfolio.
• Defines objectives and executes investment strategy for each asset including leasing, operations, and capital improvements.
• Coordinates leasing, construction, and property management departments/contractors to achieve Authority goals and objectives.
• Conducts quarterly internal asset valuations for all properties.
• Interacts with the Development & Modernization department to ensure that asset investment strategy is consistently maintained.
• Collaborates with the Finance Department to ensure accurate reporting, timely data production, operating subsidy preparation, and audit support is maintained.
• Plans, organizes, delegates and monitors implementation programs for all types of maintenance and management activities of HANO's housing units to ensure decent, safe, and sanitary housing for the Housing Authority residents.
• Monitors the implementation and progress of new programs for compliance with the Authority's overall goals and objectives.
• Develops and implements departmental policies, standard operating procedures and reports necessary to track public housing assessment system indicators with the goal of maintaining a high performer status.
• Assures departmental compliance with applicable local, state and federal regulations.
• Monitors and assures third-party property managers compliance with contractual agreements and with applicable local, state, and federal regulations.
• Prepares monthly, weekly, and special reports for the Executive Director for submission to the Board of Commissioners, other departments, and HUD.
• Develops plans, specifications and cost estimates for repairs associated with the maintenance of the Authority's real estate portfolio and monitors contracts accordingly.
• Develops procedures and controls for the various functional activities within the department and provides technical assistance, as necessary.
• Responsible for the overall management of Asset Management department's staff. Assigns work to subordinates, provides guidance, monitors their activity, evaluates job performance, and advises employees.
• Determine, in collaboration with the Asset Management team, appropriate frameworks, processes and standards to be applied to the acquisition and disposal of assets, ensuring compliance with sound, and agreed financial, legal and commercial principles.
• Responsible for the overall management of the maintenance of HANO's main office and operations building.
• Prepares the annual operating budget and monitors maintenance and management expenditures to stay within budget.
• Develops preventive maintenance programs for dwelling/non-dwelling facilities, grounds, vehicles and equipment, updates as required and monitors on an ongoing basis.
• Determines training needs of Asset Management staff and coordinates/implements staff training activities.
• Obtains and maintains copies of current HUD regulations, federal and state law, and general information concerning the operation of Public Housing, Section 8 New Construction programs and Low Income Housing Tax credit programs.
• Prepares updates to the Public Housing Lease Agreement, the Admissions and Occupancy Policy, Standard Operating Procedures, and Maintenance Charges for review and approval by the Executive Director as needed.
• Attends Resident Advisory Board meetings to provide and/or obtain information and technical assistance.
• Attends departmental and Authority-wide staff meetings and meetings with outside agencies.
• Respond and resolve the complaints and concerns of Authority residents.
• Handles large volume of inquiries, telephone, and written correspondence.
• Maintains records required by the Gas Pipeline Safety Act and ensures that the system is maintained in good, safe working condition.
• Keeps abreast of all local, state, and federal regulations, codes, ordinances, and laws concerning management and maintenance and/or repair and remodeling and obtains such approvals, permits, etc. as required for maintenance or repair/remodeling,
• Monitors and recommends changes in prices affecting charges to residents and others for damages to property.
• Assigns maintenance vehicles, approves vehicle logs and ensures proper markings of vehicles and equipment.

· Performs other duties as assigned.

Qualifications

Education and Experience

· Bachelor's degree in real estate development, business administration, management, finance, or related field of study.

· A minimum of ten (10) years of hands-on experience in one or more of the following disciplines: asset management, acquisitions, underwriting or property management, along with an additional five (5) years of managerial experience in supervising an asset management department or division.

· An equivalent combination of education and experience may be considered.

Technical Skills and Requirements

· Demonstrate considerable independence, evaluative thinking, written and oral communication skills, and operational, leadership and strategic planning skills.

· Thorough knowledge of modern principles and practices of asset/property management.

· Thorough knowledge of federal regulations, state laws and city ordinances governing public and other subsidized housing programs, including but not limited to health and fire regulations, landlord-tenant relationships, leasing of property, eviction, community safety and empowerment programs.

· Thorough knowledge of and a sympathetic understanding of principles underlying the federal public housing law.

· Ability to plan and supervise the work of others, while facilitating teamwork and building cohesiveness.

· Knowledgeable of municipal and county governments that are related to public housing and tax- credit communities.

· Initiative in the solution of complex asset and property management issues.

· Must have excellent professional judgement.

· Have the capacity to provide support to staff and assistance in training.

· Computer knowledge and office skills.

· Thorough knowledge of coaching and how to work with employees to motivate and empower them to succeed professionally.

· Ability to initiate and coordinate service delivery and follow-up services.

· Experience communicating and working successfully with people from a broad range of socio- economic and cultural backgrounds.

· Ability to prepare, present and communicate ideas in a clear, concise, and effective manner, both orally and in writing.

· Ability to develop and implement effective administration and operational procedures.

· Ability to serve as a team-leader.

· Ability to address the public and present information in a clear, concise, and convincing manner.

· Ability to deal effectively with situations that require tact and diplomacy, yet firmness.

· Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies and other activities that provide services.

· Demonstrate a broad understanding of operational and investment fundamentals of institutional real estate.

· Certification in Certified Property Manager (CPM), Housing Credit Certified Professional (HCCP) or Public Housing Manager's designation must be attained within the first year of employment.