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    Licensed Insurance Customer Service Rep - Broomfield, United States - Mitchell Agency Inc for American Family Insurance

    Mitchell Agency Inc for American Family Insurance
    Mitchell Agency Inc for American Family Insurance Broomfield, United States

    5 days ago

    Default job background
    Description

    Benefits/Perks

    Competitive hourly pay rate plus commission and/or bonuses

    Paid training

    Paid Time Off

    Benefits

    Company Overview We believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

    Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. This role also includes marketing, prospecting and selling American Family Insurance products in all product lines. In addition, promoting brand awareness through participation in agency and community events.

    Responsibilities

    Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

    Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

    Drives customer satisfaction by following J.D. Power's best practices: Personal Insurance Review, rate revision notification, and claims process

    Processes change to existing accounts and policies

    Serves as a liaison on behalf of the customer between the agency and various business partners

    Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

    Schedules appointments with existing or prospective customers for agency employees

    Sales focused role in the agency

    Qualifications

    Demonstrated customer service experience

    Effective communication skills

    Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

    Solid knowledge and understanding of basic mathematical skills·

    This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

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