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    Catering Coordinator - Cambridge, United States - Tatte Bakery

    Tatte Bakery
    Tatte Bakery Cambridge, United States

    3 weeks ago

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    Description

    ** Catering Coordinator**

    **Job Category****:** Catering Team **Requisition Number****:** CATER01102 Showing 1 location **Job Details**

    **Description**

    The Catering Coordinator position is responsible for the catering systems and execution of all catering orders. You will be responsible to know all standard operating procedures and to train all Catering Delivery Drivers accordingly. The Catering Coordinator represents the brand and must do so positively in all aspects of conduct.

    **RESPONSIBILITIES:**

    Customer Service:

    + Complete callbacks and/or email follow-ups with existing customers after every order with the objective of making sure the client was thrilled, and to ask for future business.

    + Assist clients in menu planning, coordinating food, beverage, delivery instructions and other services that may be requested.

    Order Preparation:

    + Lead and actively participate in the prep and production of all catering orders and the items within those orders (food, beverage and packaging).

    + Ensure all orders are prepared accurately to recipe specification and staged in a fashion for on-time pick-up or delivery.

    Delivery:

    + Work with and utilize third-party services and systems as necessary to ensure timely off-premise delivery and onsite pick-up of food orders to/by catering clients.

    + Deliver orders if third-party delivery is not available or if it is in the best interest of the client and Tattes business practices.

    + Scheduled and train all internal delivery drivers.

    + Re-verify that all orders are accurate prior to being dispatched for delivery or pick-up using our systems and processes.

    **REQUIREMENTS:**

    Demonstrates consistent and excellent customer service.

    Must adhere to uniform standards.

    Extensive menu knowledge.

    Excellent verbal and written communication with clients as well as management.

    Understands and versed in Toast POS system.

    Basic computer skills: Word, Outlook, Excel.

    Must possess a Drivers license.

    Able to lift objects weighing up to 50 pounds.

    Able to lift objects up to 30 pounds for distances up to 25 feet.

    Must be able to demonstrate Food and Equipment Safety adherence.

    Must hold presentation to the highest standards.

    Must have strong team-building skills.

    Must have a desire to grow the off-premise catering business at Tatte.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Preferred**

    Guest Service, Cooking, Delivery

    **Licenses & Certifications**

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