- Develop and maintain an effective and scalable Knowledge management program focused on how the Support team obtains, processes, documents, stores, disseminates, updates, and manages accurate customer-specific and non-customer-specific information needed to efficiently assist end-users
- Coordinate the work of the Knowledge Coaches to ensure timely completion of activities
- Determine and use the most effective Knowledge tools and sources to ensure the information is organized and easy for staff to find
- Create new, and update existing, content for our Tier 1, Care Guide, Clinical Care Guide and Patient Specialist Teams.
- Develop processes to most effectively communicate and manage knowledge
- Work with SMEs across the organization to ensure information is succinct, relevant, and current
- Develop and coordinate knowledge handoff processes with other teams (e.g., Implementation, PYRO, Customer Success)
- Bachelor's Degree preferred
- Minimum 1 year customer support experience preferred
- Significant experience with the Legacy Castlight digital platform
- Knowledge of the Care Center environment and the scheduling process
- Business and professional writing
- Project Management
- Salesforce Lightning Knowledge
- Confluence
- Jira administration and reporting
-
ACAT Support Analyst
4 weeks ago
Lenmar Consulting Sandy, United StatesJob Description · Primary Responsibilities include providing ACAT (Deliver and Receive) processing support to all Client Branches and Client Service Teams, answer case/phone inquiries from Client Branches and telephone inquiries for broker dealer firms, provide support to outsour ...
-
Governance & Regulatory Support Analyst
2 weeks ago
Mountain America Credit Union Sandy, United StatesTo provide support for the operations of the Governance & Regulatory Risk team and ensure all functions are completed accurately and on time. Monitor and analyze both governance related programs and regulatory related functions. Provide regulatory in Support Analyst, Regulatory, ...
-
Governance & Regulatory Support Analyst
1 week ago
Mountain America Credit Union Sandy, United StatesPlease reference the schedule and minimum qualifications listed below before applying.If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at option 1 or email ...
-
Governance & Regulatory Support Analyst
2 weeks ago
Mountain America Credit Union Sandy, United StatesPlease reference the schedule and minimum qualifications listed below before applying. · If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at option 1 or e ...
-
Virtual Client Solutions Workforce Management
2 weeks ago
Morgan Stanley Sandy, UT, United States Full timeMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more th ...
-
Data Analyst
2 weeks ago
Layton Construction Sandy, United StatesLayton Construction seeks Data Analyst in Sandy, UT. Data Analysts are primarily responsible for development and maintenance of ETLs (Extract Transform Load) for the purpose of creating data visualizations to assist company managers in making informed business decisions. The Info ...
-
Benefit Analyst, Employee Benefits
2 weeks ago
HUB International Sandy, United StatesBenefit Analyst. REPORTS TO - Client Services Director. EMPLOYMENT STATUS - Full Time. FLSA STATUS - Non-Exempt. LOCATION - Sandy, Ut. SALARY RANGE$25.00-$33.00 Job purpose. The purpose of the Benefit Analyst is to support the Account Executives, Adv Analyst, Benefits, Account Ex ...
-
Client Services Associate
1 week ago
eTeam Sandy, United StatesThis position is within Private Banking Operations with direct support to Digital Direct Banking Operations primarily consisting of debit card processing, dispute and Reg E processing, check processing, and daily fed settlement processing. The role will include processes that sup ...
-
Digital Direct Banking Operations Support
2 weeks ago
Russell Tobin & Associates Sandy, United States· What are we looking for in our Digital Direct Banking Operations Support? · Our client - a Fortune 100 investment firm in Sandy, UT - is looking for Operations Support with a strong interest in investment banking company to interview and start immediately. · Job Title: Operati ...
-
End User Specialist
2 weeks ago
GRAYMONT WESTERN US INC. Sandy, United StatesGraymont is hiring an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level. · Graymont is seeking an intermediate support analyst with a proven track record of success. You wi ...
-
End User Specialist
1 week ago
graymontcomp Sandy, United StatesUnited States - UT - Sandy · POSITION SUMMARY · Graymont is hiring an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level. · Graymont is seeking an intermediate support analy ...
-
PPC Analyst
2 weeks ago
adMind Sandy, United StatesPPC Analyst · PPC Team | Sandy, UT · About us · Join adMind Analytics, a premiere digital analytics, digital marketing, and reporting consulting firm, as a PPC Analyst. Our mission is to facilitate meaningful growth for prominent organizations by using measurement to make mark ...
-
Entry Level Banking Operations
1 week ago
Kellton Sandy, United StatesTitle: Digital Direct Banking Operations Support · *This role is hybrid with 3 days in office* · *Interviews will be two rounds* BACHELOR'S DEGREE REQUIRED · This position is within Private Banking Operations with direct support to Digital Direct Banking Operations primarily con ...
-
Staff Molding Engineer
3 days ago
BD (Becton, Dickinson and Company) Sandy, United StatesJob Description Summary · Seeking a Customer Insights and Technical Analyst to help identify customer needs through in-depth research and data analysis. · Job Description · We are the makers of possible · BD is one of the largest global medical technology companies in the world. ...
-
Staff Molding Engineer
1 week ago
BD (Becton, Dickinson and Company) Sandy, United StatesJob Description Summary · Seeking a Customer Insights and Technical Analyst to help identify customer needs through in-depth research and data analysis. · Job Description · We are the makers of possible · BD is one of the largest global medical technology companies in the wor ...
-
Product Business
4 weeks ago
WCF Insurance Sandy, United StatesPosition · The Product Management department has an immediate opening for someone who can demonstrate the WCF values to join their team as a Product Business & Technology Analyst. This is a full-time, exempt position that may be based out of the Sandy, Utah headquarters or satel ...
-
Client Services Associate
1 week ago
eTeam Sandy, United StatesThis position is within Private Banking Operations with direct support to Digital Direct Banking Operations primarily consisting of debit card processing, dispute and Reg E processing, check processing, and daily fed settlement processing. The role will include processes that sup ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Sandy, UT, United StatesSupplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Sandy, Utah. · Job Description & Requirements · Specialty: Rehabilitation · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · Suppl ...
-
Business Process Analyst
6 days ago
Saddle Rock Legal Group Sandy, United StatesAre you a detail-oriented individual with a passion for streamlining operations and improving efficiencies? If so, then this exciting opportunity as a full-time Business Process Analyst at Saddle Rock Legal Group may be just what you're looking for. · Our office Draper, UT foste ...
-
Travel Nurse RN
2 days ago
Supplemental Health Care Sandy, UT, United StatesSupplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Sandy, Utah. · Job Description & Requirements · Specialty: Rehabilitation · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · As on ...
Sr. Customer Support Analyst - Sandy, United States - apree health
Description
Senior Customer Support Analyst The Sr. Customer Support Knowledge Analyst is responsible for developing, documenting, and successfully implementing programs and processes that are foundational to the success of the Customer Support team. In these capacities, Team Members will work collaboratively within the Support team, across teams (e.g., Implementation, Customer Success, etc.), and across locations (e.g., Salt Lake City, San Francisco, etc.) Key ResponsibilitiesCompensation: $55k-$72k/annual salary & bonus eligible (national average, premium markets may vary)
