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    Client Services Associate - Sandy, United States - eTeam

    eTeam
    eTeam Sandy, United States

    4 weeks ago

    eTeam background
    Description

    This position is within Private Banking Operations with direct support to Digital Direct Banking Operations primarily consisting of debit card processing, dispute and Reg E processing, check processing, and daily fed settlement processing. The role will include processes that support both MSPBNA bank accounts and the retail brokerage business, interacting with key outsource and third-party providers. The analyst will need expertise with dealing with client escalations for sweeps and cash settlements, domestic & international wires, and check clearing, ACH, debit card and check disbursements. This role requires high attention to detail and working under strict deadlines to support the various products.

    Responsibilities:

    Debit card processing

    Reg E disputes

    Maintaining established service levels

    Communicating to internal business partners and service groups

    Funds Transfer settlement with Federal Reserve for various money movement products

    Maintaining established service levels

    Meeting targeted productivity thresholds and benchmarks

    Providing metrics to Management

    Working on departmental projects and initiatives

    Data Management

    Data Entry



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