End User Specialist - Sandy, United States - GRAYMONT WESTERN US INC.

Description

Graymont is hiring an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level.

Graymont is seeking an intermediate support analyst with a proven track record of success. You will be involved in all aspects of end-user support including central and distributed applications.

As part of a global team of highly skilled technicians, you will be responsible to provide prompt and courteous remote and on-site technical service on a localized and company-wide level.

This role provides support in a mostly Microsoft Windows based environment. Hardware and software diagnostic capabilities are necessary, and familiarity with network administration is an asset.

The End User Specialist will work a hybrid work model with the expectation of working in the office two days a week.

This is an excellent opportunity for someone who is self-motivated, independent and disciplined and who can apply these attributes within the established standards of the Information Systems department and the Graymont organization.

DUTIES AND RESPONSIBILITIES :
Configure, deploy, and support desktops, laptops and peripherals including network printers. Provide end-user support with a multitude of different software. Investigate, prioritize, diagnose, document and resolve routine software and hardware issues. Utilize trouble ticketing system (ServiceNow) to create, track and resolve support issues. Meet required response, service, and resolution times with consistency. Produce technical documentation. Understand the foundation of architecture, hardware, and software used by the organization. Travel to various locations in US and Canada (25% travel requirement). Flexibility in scheduling


QUALIFICATIONS :
College degree in related field or the equivalent combination of education and experience. Minimum of 5 years in multi-faceted support roles. Strong knowledge of Windows 10 and 11. Sound knowledge of Office365 and Office 2016/2019. Good knowledge of Active Directory management and virus control software. Understanding of firewalls/routers/switches. Experience working with a ticketing system such as ServiceNow.

Excellent customer service orientation and the ability to communicate technical information clearly and effectively with end-users of various technical skill levels.

Ability to handle multiple priorities with concurrent deadlines and to function under fast paced conditions.