- Minimum of 8 years of experience in handling customer support tickets
- Responsible for overseeing operational performance, including real-time SLA management and escalation processes
- Proficiency in Infrastructure management, supportability, and monitoring
- Collaborate effectively with multiple teams to resolve customer issues efficiently
- Bring valuable enhancements and service efficiencies
- Ability to adapt to project requirements and acquire new skills and technologies
- Hands-on experience working with ticket management systems
- Demonstrated expertise in production/customer support
- Strong analytical and troubleshooting abilities
- Experience with Azure support
- Excellent written and verbal communication skills
- Familiarity with Windows Server/Client/IoT devices
- Comprehensive Medical Plan encompassing Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Generous Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
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Program Manager - Bellevue, United States - LTIMindtree
Description
About Our Company:
Welcome to LTIMindtree, a leading global technology consulting and digital solutions firm dedicated to helping businesses in various industries redefine their operations, drive innovation, and achieve maximum growth through the power of digital technologies. With a proven track record of serving over 700 clients, LTIMindtree leverages its deep industry knowledge and technical expertise to enable superior competitive advantages, enhance customer experiences, and deliver impactful business results in today's interconnected world. Comprised of a workforce of nearly 90,000 skilled and entrepreneurial professionals spanning across 30+ countries, LTIMindtree, a part of the Larsen & Toubro Group, merges the established capabilities of Larsen and Toubro Infotech and Mindtree to tackle complex business challenges and drive large-scale transformations.
We are currently looking for a:
Technical Program Manager
Location: Bellevue, WA
About the Role:
Required Skills:
Benefits and Perks:
Disclaimer: The salary range indicated in the job posting accounts for the minimum and maximum target salaries for this role across all US locations. The specific compensation offered will be determined based on factors such as work location, job level, relevant skills, experience, and education/training background. Depending on the position, additional forms of compensation, such as performance-based bonuses or incentives, may also be included as part of the overall package.
Equal Opportunity Employer:
LTIMindtree values diversity and is an equal opportunity employer. We make all employment decisions without discrimination based on race, color, religion, gender, national origin, age, veteran status, marital status, disability, genetic information, sexual orientation, or any other protected characteristic under applicable laws.
Health and Safety:
In line with LTIMindtree's COVID-19 measures, candidates must confirm full vaccination against COVID-19 before or on the date of joining. In the case of any applicable accommodation requests regarding the vaccination mandate, these will be reviewed based on relevant laws and company procedures.
