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    Network Technician - San Antonio, United States - TengoInternet

    TengoInternet
    TengoInternet San Antonio, United States

    3 weeks ago

    Default job background
    Description

    A growing 21-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is seeking a Network Technician to work in a values-based team environment.

    The Network Technician works on escalated support cases, assists junior technicians, and acts as emergency dispatch.

    Compensation is $ $26.50 per hour based upon experience and certifications. The position also offers full benefits.

    Job Mission

    The Network Technician is primarily responsible to be the customer-facing technical resource for diagnosing, troubleshooting and repairing our client's hardware and software systems. Works escalated cases, network expansions and new network installation commissioning while maintaining a customer service oriented environment focused on problem prediction, detection, and resolution. Acts as an emergency dispatch technician to resolve network issues and restore customer goodwill. Perform as a leader, trainer, and mentor to team members.

    Job Outcomes

    Responsibilities:

    • Provide Senior Level technical support on complex issues
    • Perform on-site technical support and repairs as needed
    • Perform installations and upgrades as needed
    • Provide outstanding phone and email support for our customers
    • Support other technicians to resolve case escalations to closure
    • Dedication and ownership of open cases and keep commitments to customers
    • Proactively provides customer & stakeholders updates on open tickets
    • Provide input on improving operational processes
    • Be prompt and available during scheduled hours to ensure support coverage
    • Perform on-call coverage as scheduled
    • Provide accurate reporting in cases and service work orders
    • Acts as next in line supervisor when NOC Manager/NOC Supervisor are unavailable
    • Will take ownership and drive high priority red-list cases to resolution
    • Performs training and mentoring for junior technicians
    • Identify root cause and analysis of trending issues
    • Other duties as assigned

    Job Competencies

    Professional Attributes:

    • Ability to learn quickly and absorb complex new technologies rapidly
    • Have a positive attitude with customers and the organization
    • Great phone etiquette and customer service skills
    • Ability to multi-task with strong attention to detail
    • Solid problem-solving skills and proven technical troubleshooting skills
    • Must be able to lead a small team and work well as a team member
    • High level of initiative and work well in a team environment
    • Ability to manage time and resources including personnel and vendors
    • Excellent written and oral communication skills
    • Handles stressful situations and deadline pressures well
    • Plans and carries out responsibilities with minimal direction
    • Strong professional onsite presence
    • Mechanically inclined/ with knowledge in construction
    • Comfortable on ladders and at heights upward of 50 feet
    • High regards of personal safety while performing work
    • Ability to plan and carry out responsibilities with minimal direction or guidance

    Education/Training

    • Associate's Degree in Computer Science, Computer Information Systems or Equivalent Work Experience.
    • Two or more of the following certifications: CWNA (Certified Wireless Network Administrator), CWTS (Certified Wireless Technology Specialist), CCNA Wireless, CCNA, CompTIA Network +, Linux+ certified
    • 3 - year Network Operation or Call Center experience
    • 1+ years RF(radio frequency) install, maintenance, troubleshooting
    • 1+ years troubleshooting wireless networks

    Other Requirements:

    • Have a valid driver's license
    • Passport or ability to get a passport
    • Pass drug test and a background check
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