Development Manager - Seattle, United States - Crisis Connections

Description

Job Description

Job Type: Full-time, 100% FTE, Exempt

Position Title: Development Manager

Reports to: Senior Director of Advancement and Community Engagement

Department: Fundraising

Location: Belltown and Hybrid

Union Representation: Non-union role

Payrate: $80,000 - $85,000 annual salary, depending on qualifications

Schedule: Day shift, 37.5 hours per week. The role requires two to three days onsite in our Belltown office. Occasionally, some evening or weekend activities may be required.

Benefits: Eligible for benefits, including but not limited to medical, dental, vision health insurance, FSE, EMP, STD, LT, Life, AD&D, 403b, ORCA subsidized commuter card, and free parking in Belltown.

PROGRAM SUMMARY

The Development Manager, a crucial role in our organization, is responsible for developing, leading, and executing a comprehensive annual solicitation and stewardship program for direct response or group-solicited donors. They are key in identifying prospective corporate and foundation funding opportunities, developing proposals, and submitting reports to foundations and corporations. Their work is instrumental in providing an exceptional experience for many prospective and current donors, increasing donor retention and acquisition, qualifying donors, and prospects for major gift status, and increasing annual giving results to meet our organization's goals.

POSITION SUMMARY

In partnership with the Sr. Director of Advancement, this role leads the development and implementation of a comprehensive, strategic, high-performing fundraising program, including individual, corporate, and foundation giving. The ideal Development Manager will be creative, resourceful, highly organized, and have exceptional interpersonal communication and writing skills. Additionally, the Manager provides general fundraising data and analytics and facilitates timely and accurate data entry to ensure that all the functions of gift processing, donor communications, stewardship projects, and database management are successfully executed.

QUALIFICATIONS AND REQUIRED SKILLS

• 5+ years of experience in broad-based fund development, with a strong track record of securing gifts, sponsorships, and project management. Specific experience in individual giving, direct mail solicitation, Raiser's Edge, and campaigns is required.
• Must have at least three years of solid fundraising results and success with annual giving campaigns or adjacent experience in related industries and be current in annual fundraising trends.
• Proficiency with MS Office, Teams, and donor databases; Raiser's Edge and RE NXT experience required, and Raiser's Edge experience with segmented automated campaigns based on donor attributes. Familiarity with modern communication tools, social media and email strategies, and other collaborative technologies.
• Strong interpersonal skills and an ability to communicate effectively in writing, by phone, or in person. Writing clear, structured, articulate, and persuasive proposals and reports. Ability to articulate thoughts and ideas within and across various audiences, cultures, channels, and media.
• Highly organized, detail-oriented, and very strong project management skills required.
• Although supported by Sr. Director, able to work independently, problem solve, take initiative, set priorities, handle multiple projects, and exercise good judgment in a dynamic, deadline-driven environment.
• Ability to work flexible hours as necessary, including occasional evenings and weekends for events and donor meetings.

JOB RESPONSIBILITIES

Individual Giving (40%):

• Collaborate with the Development team to create and execute data-informed strategies for Crisis Connections' giving program and its various campaigns.
• Develop and implement a year-long plan based on annual goals for acquiring, cultivating, soliciting, stewarding, and retaining current and prospective annual and mid-major donors.
• Partner with the Development and Marketing team to develop annual giving messaging. Develop dynamic content to personalize appeals using Raiser's Edge systems and technology.
• Implement and develop segmented multichannel fundraising campaigns, including, but not limited to, a spring appeal and a comprehensive end-of-year campaign, workplace giving, monthly and in-kind giving, small events, and others. Implement these campaigns using omnichannel fundraising methods such as direct mail, online, text, and social media.
• Create donor-facing materials across donor segments for cultivation, solicitation, and stewardship.
• Develop and send gift acknowledgment and receipting for the department for a seamless donor-giving experience. Oversee any giving or stewardship solutions. Develop, document, and maintain policies and processes for all other annual giving activities.
• Generate or ensure the generation of reports, queries, and lists to support major gifts and annual giving activities, ensuring that they are accurate and delivered on time.
• Provide data analysis for all giving and data-driven strategies for the overall Development team based on data analysis best practices and current trends in the field.
• Manage and develop annual expense and revenue budgets for areas of responsibility.
• Keep abreast of giving trends, solicitation methods, and development best practices to inform future strategies, as well as diversity, equity, and inclusion strategies and goals for the department and organization.
• In partnership with Sr. Director of Advancement, grow the recurring giving program and launch a major and/or legacy giving program.

Institutional Giving (40%):

• Identify, research, and qualify corporate and foundational funding prospects that align with Crisis Connection's growth plans and core values.
• In partnership with Sr. Director of Advancement and Grant Writer, assist in developing and completing letters of interest, proposals, reports, and accompanying documents for all grant funding from foundations and corporations.
• Develop, track, and meet deadlines for proposals and reports.
• Ensure that written, funder-facing materials include high-quality and engaging content that inspires and effectively communicates Crisis Connection's impact and values.
• In partnership with Sr. Director of Advancement, prepare and launch a corporate engagement program.

General Development (20%):

• Ensure all donors receive excellent stewardship and recognition. Ensure exceptional customer service and timely response to donor inquiries.
• Lead the development and publication of the Annual Report, in partnership with Sr. Director of Advancement, Marketing, Finance, and Data and Evaluation teams.
• Optimize the use of the donor database system (Raiser's Edge) by ensuring data is accurate and tracked to enable move management, major donor renewal timing, accurate recognition and acknowledgment, and stewardship.
• Serve as lead on database administration and configuration, ensuring data accuracy, reporting, and audits as needed. Archive grant applications and reports.
• In partnership with the Advancement team and Finance department, maintain accurate organization info on charity listings and funder portals.
• Reconcile transactions with the Finance department monthly.
• Work with Sr. Director of Advancement, CEO, staff, and key stakeholders to contribute to the organization's vision, participate in organization-wide programs, and help create a sustainable organizational culture. Work with other team members on staffing events and other development or organizational projects throughout the year.

Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.

This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.

Thriving employees means a thriving mission:

We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

• Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.
• Annual wage increases
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking & Flexible Schedules
• Growth opportunities
• Self-care tools & weekly check ins with your supervisor

Voluntary Benefits

• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• 403B Retirement Plan
• Gym classes

Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.

REQUIREMENTS

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

• This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.

Technology Requirements:

• Smart phone with ability to download and use Multi-factor Authentication (MFA) application.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.