- Call center experience preferred Benefits of Working at WelbeHealth:
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Senior Care Advisor - Boise, United States - Idaho State Job Bank
Description
Senior Care Advisor (Part Time) at WelbeHealth in Boise, Idaho, United States Job Description The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services.
The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers.
A trusted telephonic resource, the Senior Care Advisor helps guide seniors who may qualify for the PACE program through the enrollment process with WelbeHealth.
The Senior Care Advisor will collaborate with market leaders, members of the clinical team, and others to get seniors all the way to enrollment, which may include assisting prospective participants with the Medi-Cal application process.
Other tasks will include answering inbound and doing follow-up calls, as well as outbound calls to online leads.Essential Job Duties:
+ Display great patience, empathy, and show 'courage to love' on every call; build strong relationships with prospective participants, caregivers and independent outreach associates who may need assistance with participant enrollment + Support inbound campaigns, answer questions, and find underlining needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve + Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (not cold calls) + Effectively manage leads that require follow-up calls + Maintain the highest level of service on all calls, both inbound and outbound
Job Requirements:
+ Associate degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree + Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred + Experience using CRM systems (Salesforce or other similar CRM system) + Medicare Advantage or PACE experience preferred + Medi-Cal knowledge preferred.
You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
+ Work/life balance - we mean it 17 days of personal time off (PTO), 12 holidays observed To view full details and how to apply, please login or create a Job Seeker account
