Jobs
>
Santa Clara

    Critical Account Program CAP Manager - Santa Clara, United States - Palo Alto Networks

    Palo Alto Networks
    Palo Alto Networks Santa Clara, United States

    2 weeks ago

    Palo Alto Networks background
    Description

    PALO ALTO NETWORKS is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you

    CAP / Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Palo Alto Networks business relationship and/or sales opportunities with key customers. These escalations typically have executive visibility and involve issues that span product, service, support and other business functions across Palo Alto Networks. The CAP / Escalation Manager will lead and manage the resolution of customer's critical issues by building and leading an interdepartmental, cross functional, and geographically dispersed Palo Alto Networks virtual team. In leading the virtual team, the CAP / Escalation Manager will liaise with and work across various Palo Alto Networks functional organizations and business units, and with all levels of the company; from Support, Sales, Product management and development engineers to management and corporate executives.

    RESPONSIBILITIES:

    • Ownership for driving progress and resolution of customer's critical issues
    • Engage and lead cross-functional and geographically disperse teams in the development and execution of action plans to address critical situations
    • Effectively communicate critical issue status to executive staff, sales teams, and other invested parties
    • Creative thinking, adaptability and versatility
    • Demonstrate strong judgment at risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives
    • Strong ability to influence and effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account
    • Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems

    QUALIFICATIONS:

    • Program/project management of critical issues in a cross-functional environment that includes working with sales, customer and partners to resolve complex and critical issues
    • Strong capacity for Influencing, negotiating and delegating efforts
    • Excellent verbal and written communication skills including the ability to provide regular updates (verbal and written) to Corporate Executives
    • Ability to work in a fast paced, challenging environment with global customers
    • Ability to multi-task and prioritize with a goal of driving issues to closure on behalf of the customer
    • A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success
    • Demonstrated ability to lead and motivate others
    • Experience as Escalations Engineer, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired
    • 8+ years of customer facing sales and/or services delivery roles
    • BA/BS in computer science or equivalent (MBA a plus)

    Learn more about Palo Alto Networkshereand check out ourfast facts. #LI-CC1

  • Palo Alto Networks

    Critical Account Program CAP Manager

    1 week ago

    Palo Alto Networks Santa Clara, United States

    PALO ALTO NETWORKS is the fastest-growing security company in history. · We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is fo ...

  • Palo Alto Networks

    Critical Account Program CAP Manager

    2 days ago

    Palo Alto Networks Santa Clara, United States

    PALO ALTO NETWORKSis the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for yo ...

  • Pacific Gas and Electric Company

    Senior Manager, CAP

    1 week ago

    Pacific Gas and Electric Company San Ramon, United States

    Position Summary · Lead a team responsible for key components of the Corrective Action Program (CAP) process. These components address the capture, evaluation, cause analysis (including root cause analyses) of asset-related failures, serious injuries and fatalities, incidents, no ...

  • Santa Clara University

    Director of Counseling and Psychological Services

    1 week ago

    Santa Clara University Santa Clara, United States

    **Director of Counseling and Psychological Services (CAPS)** · **Position Title**: · Director of Counseling and Psychological Services (CAPS) · **Position Type**: · Regular · **Hiring Range**: · $125,000 to $184,250 per year; commensurate with experience · **Pay Frequency**: · An ...

  • Palo Alto Networks

    Director, Capital Markets

    1 week ago

    Palo Alto Networks Santa Clara, United States

    **Company Description** Our Mission** · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are ...

  • Intellipro Group Inc

    Global Mobility Specialist

    1 week ago

    Intellipro Group Inc San Jose, United States

    **Title : U.S. Global Mobility Specialist** · **Type: Contract** · **APN ID : #139376** · **Duration: 12+ months with possible of extension** · **Pay Rate · - $33/hr on W2** · **Roles & Responsibilities**: · Act as the lead support partner to our University Talent programs (inter ...

  • NextDeavor, Inc.

    Global Mobility Specialist

    1 week ago

    NextDeavor, Inc. San Jose, United States

    **U.S. Global Mobility Specialist** · **12+ Months W2 Contract** · **San Jose, CA** · **Benefits You'll Love**: · - NextDeavor offers health, vision and dental benefits for contract employees · - Paid sick leave eligibility is contingent on state of residence · - Optional 401k Pl ...

  • ByteDance

    Tech Lead

    1 week ago

    ByteDance San Jose, United States

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun ...

  • Baylor Scott & White Medical Center - Sunnyvale

    Med Lab Scientist PRN Rotating

    3 days ago

    Baylor Scott & White Medical Center - Sunnyvale Sunnyvale, United States Full time

    Processes and tests all types of laboratory specimens; reviews and reports lab results; performs operation, maintenance and advanced troubleshooting of laboratory instrumentation and equipment; acts as resource to other laboratory personnel. · Essential Job Duties Ability to ...

  • Astreya Partners

    Hardware Support Technician I

    1 week ago

    Astreya Partners Mountain View, United States

    What this Job Entails: · The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products ar ...

  • Astreya Partners

    Data Center Technician Iii

    4 days ago

    Astreya Partners Mountain View, United States

    What this Job Entails: · The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations. · Scope: · - Works on assignments that require conside ...

  • Petco

    Operations Manager

    6 days ago

    Petco Los Gatos, United States

    Create a healthier, brighter future for pets, pet parents and people · If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. · Our core values capture that spirit as we wor ...

  • FPI Management, Inc.

    Regional Portfolio Manager

    2 days ago

    FPI Management, Inc. Palo Alto, United States

    **Company Description** Multifamily Property Management** · - Palo Alto Ave, Palo Alto, CA, USA · - Full-Time · The Regional Portfolio Manager is the individual directly responsible for managing a group of assets as assigned by FPI Management. This individual is responsible for e ...

  • SeqMatic, LLC

    Inside Technical Sales Specialist

    4 days ago

    SeqMatic, LLC Fremont, United States

    **About SeqMatic**: · SeqMatic is a Next Generation Sequencing (NGS) and omics services provider based in the San Francisco South Bay Area. The company was founded in 2012 by former Illumina R&D scientists who are experts in the NGS workflow and related bioinformatics. · We speci ...

  • Santa Clara University

    Therapist in Residence

    1 week ago

    Santa Clara University Santa Clara, United States

    Position Title: · Therapist in Residence (3 year Fixed term) · Position Type: · Fixed Term (Fixed Term) · Hiring Range: · $69,600 - $89,200 commensurate with experience · Pay Frequency: · Annual · All applications require a resume and cover letter · POSITION PURPOSE · The Therapi ...

  • White Cap Supply Holdings, LLC.

    Branch Manager

    1 week ago

    White Cap Supply Holdings, LLC. Santa Clara, United States

    A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. · The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, ...

  • Whitecap

    Inside Sales Manager

    1 week ago

    Whitecap Santa Clara, United States

    Inside Sales Manager Santa Clara , California A position at White Cap isnt your ordinary job. Youll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. · The White Cap family is committed to Building Trust on Every Jo ...

  • Whitecap

    Branch Manager

    2 weeks ago

    Whitecap Santa Clara, United States

    A position at White Cap isnt your ordinary job. Youll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. · The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, f ...

  • University of California Santa Cruz

    Psychotherapist, Complex Mental Health

    1 week ago

    University of California Santa Cruz Santa Cruz, United States

    **Psychotherapist, Complex Mental Health** · **Location**: Santa Cruz · **Job ID**: 68350 · JOB POSTING · The largest employer in the county, rated as one of the most beautiful campuses, located on the coast overlooking Monterey Bay, UC Santa Cruz employs over 3,100 people in sta ...

  • Threshold Enterprises Ltd

    Packaging Utility Worker

    1 week ago

    Threshold Enterprises Ltd Scotts Valley, United States

    **Summary of Job Duties**: · Responsibility for this position include, assisting with the following processes: set-up, bottle filling, cotton and desiccant insertion, and capping, labeling, and packing of filled bottles. · Adheres to all food safety and food quality guidelines, a ...