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Front Desk Supervisor - Lincoln, United States - Marcus Corporation
Description
Job Description Front Desk Supervisor G1 ) **TITLE & SHIFT** **: Front Desk Supervisor, Full Time.** This team generally works during every Husker Game, shifts may include weekends and holidays. * Assist front desk manager with training of front desk/ bell/ concierge staff on Hotel policies, practices and procedures.
Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed.
Ensure high levels of quality and service in front desk area.
Operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.
Assist front desk manager with reservations, registration and special arrangements for groups.
Review shift reports daily and perform follow up as necessary.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Represent the hotel with professionalism and decorum.
Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
Perform all other related duties and special projects as requested and/or assigned.
High School Diploma required, advanced degree in hospitality related field preferred.
At least 1 year of Front Desk experience required, prior Supervisor experience preferred.
Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
Basic mathematical skills and ability to operate a 10-key by touch.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
Must have excellent telephone etiquette skills.
Must be able to represent the company in a professional, well-groomed and courteous manner.
Supervisory and organizational skills with the ability to multi-task.
**Primary Location**
: United States-Nebraska-Lincoln
