Customer Service Representative(Account Management) - Granite City, United States - Precoat Metals

Precoat Metals Granite City, United States

1 week ago

Description

Company DescriptionSince 1961, Precoat Metals ) has been setting the standards in the coil coatings industry worldwide.

We are able to achieve a "culture of excellence" thru the hard work and talent of the people on our team.

Job DescriptionYour previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position.

You will work cooperatively with customers & members of the production and distribution team to grow existing customers, support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

In addition to being the representative of our customer and their advocate, you will:

Generate new & repeat sales by providing product and technical information in a timely mannerDetermine customer requirements and expectations in order to recommend specific products and solutionsPresent price, credit and terms in accordance with standard procedures and customers' profitability profilesAccurately process customer transactions such as orders, quotes or returnsProvide accurate information regarding scheduling and availability of itemsObtain and provide accurate information relating to shipment dates and expected date of deliveryEducate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfactionContact customers following sales to ensure ongoing customer satisfaction Remain current on consumer preferences, changes in local codes & product developmentsIdentify trends in customer satisfaction Conduct ongoing customer needs, analysis, research of customer requirements through first party resourcesQualificationsYou will bring your HS diploma or GED and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team.

Ability to work in a team-oriented, fast-paced, sales environmentProvide track record of consistently achieving or exceeding goalsSuperior customer service & selling skills.

Superb communication and interpersonal skillsStrong organizational skills with the ability to prioritize & multi-taskDetailed oriented & able to work independentlyCustomer focused with exceptional telephone sales abilityAdditional InformationINDHPWe are an Equal Opportunity Employer.

M/F/Disabled/VeteransPrecoat Metals is a Drug Free WorkplaceWe are an Equal Opportunity Employer. Precoat Metals is a Drug Free WorkplaceVideos To

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