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    Cage Service Associate - Las Vegas, United States - Treasure Island

    Treasure Island
    Treasure Island Las Vegas, United States

    4 weeks ago

    Default job background
    Part time
    Description

    Job Description

    Job Description

    Specific Job Functions:

    • Provide excellent service consistent with the property's Platinum service standards to ensure the guest has a positive and memorable experience at TI.
    • Stay up-to-date on TI products, services and incentives in order to effectively inform guests about their options while visiting TI.
    • Greet each guest with a warm and sincere welcome.
    • Promote at least one TI product, service or incentive with each guest, to establish guest rapport.
    • Thank guests for their patronage at the conclusion of each transaction.
    • Maintain a professional, courteous and friendly atmosphere to ensure efficient operations and provide the guest with an extraordinary gaming experience.
    • Minimize guest wait times by accurately completing transactions.
    • Redeem guest's chips, slot machine tickets and Race & Sports tickets.
    • Handle cash for cash exchanges.
    • Accept marker payments and front money deposits.
    • Issue cage markers and customer deposit withdrawals.
    • Utilize computer terminals for the cashing of personal checks for guests.
    • Maintain chip purchases and EZ Pay Ticket purchases (slot machine tickets).
    • Perform credit/debit card transactions through cash advance systems.
    • Assist guests in applying for Casino Credit Lines and Front Money Deposits.
    • Create Player's Club accounts as needed.
    • Exchange foreign currency and foreign chips for guests.
    • Maintain all financial documents and company assets in a neat and organized manner.
    • Ensure turn-ins are completed within established guidelines and timeframes.
    • Maintain a thorough knowledge of Title 31.
    • Enter cash transactions and negotiable items into the Title 31 system.
    • Balance bank at the end of shift by making sure to start and end the shift with the same amount of money.
    • Adhere strictly to all Gaming Regulations.
    • Perform all duties as deemed necessary for the success of the department.

    Qualifications:

    • High school diploma required.
    • Must be able to acquire a Gaming License.
    • At least one year of customer service experience.
    • Prior cash handling experience required (at least one year of experience).
    • Basic computer skills are necessary.
    • Experience with sales and marketing techniques preferred.
    • Must be able to bend, crouch, kneel, stand and walk for extended times, carry/life up to 45 pounds.
    • Must be able to work in casino environment with possible exposure to: dust/dirt, high noise levels, and smoke.
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