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    Epic Technical Lead-Hybrid based in NYC - New York, United States - HSS

    HSS
    HSS New York, United States

    3 weeks ago

    Default job background
    Description
    Overview

    How you move is why we're here. Now more than ever.

    Get back to what you need and love to do.

    The possibilities are endless...

    Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

    the abundant opportunities for growth and success.

    If this describes you then let's talk

    HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report .

    As a recipient of theMagnetAward for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.

    Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.


    Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

    Epic Technical Lead

    Full-Time-Hybrid based in NYC


    Overview:


    The Epic Technical Team Lead role at the Hospital for Special Surgery is responsible for leading technical support for our Epic electronic health record system.

    The Team Lead will help identify best practices, manage environment strategy, troubleshoot technical issues, manage business continuity and disaster recovery strategy and serve as the liaison between our Epic Hosting partners and the HSS Epic Application Teams on key initiatives.


    Responsibilities:

    Epic Technical Support including:
    System freezes

    Chart locks

    Monitoring of trends in performance

    Monitoring/supervision of Hosting teams

    Root Cause Analysis (RCA) follow-ups to verify process improvements

    Browser + Network Whitelisting

    Tickets/Escalations/Queue Management

    Epic System Updates, Client Packs, Release Authorizations

    Workstation and Printer Configuration

    IT Lead for Downtime/Business Continuity (BCA):
    BCA Strategy

    BCA Audit/drills

    BCA Monitoring (System Pulse/Kuiper)

    Disaster recovery planning for Epic

    Alternate/Backup Access + Emergency Public Access Gateway to Epic


    Epic Cyber Security Initiatives:
    Aiding in quarterly Epic Security Audits

    Facilitating the implementation of Epic security fixes

    Facilitating the implementation of Epic application enhancements to further secure our environment

    Help Desk + Epic Network Operations Center (NOC) process improvement and drills

    Audits + Annual Benchmarking survey

    Qualifications


    Minimum:
    BA/BS Degree in Information Systems, Business, or other related areas or equivalent education / job experience


    Candidates must have proven problem solving, analytical, administrative, written, and verbal communication, presentation, customer service and leadership skills, and will be expected to balance multiple initiatives.

    Must be able to communicate and interact extremely well with all levels within the HSS organization

    Must have strong interpersonal relationship skills

    Must be a team player

    Strong customer service orientation

    Detail oriented


    Preferred:
    4+ years' experience in healthcare working directly for a healthcare organization

    EPIC certified or experienced in one or more of the front-end modules

    Working knowledge of Epic's Sherlock and Nova applications

    Knowledge and understanding of project management principles

    Other Requirements

    #LI-JL1#LI-Hybrid

    Pay Range - Minimum

    USD $140,000.00/Yr.

    Pay Range - Maximum

    USD $160,000.00/Yr.

    Posted Date7 months ago(10/13/2023 5:24 PM)

    Job ID

    LocationUS-NY-New York

    CategoryInformation Technology - All Openings

    Emp StatusRegular Full-Time

    Hours per Week35

    ShiftDays
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