Business Process Engineer - Bloomfield, United States - The Cigna Group

The Cigna Group Bloomfield, United States

1 week ago

OTHER

Description

The job profile for this position is Operating Effectiveness Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

The Business Process Engineer role will drive Cigna Pharmacy/Core Solutions process initiatives, process improvements, and methodology alignments, all of which are critical to support business decisions. This is a strategic position that couples strong analytics with overarching business process engineering skills, working with cross-functional teams. Success in this role will require strong leadership skills and an ability to influence a diverse set of matrix partners towards achieving strategic goals.

Responsibilities

This position will be responsible for managing process engineering, modeling & improvement initiatives within Cigna Pharmacy/Core Solutions Operations with direct responsibility for quality outcomes
Work with operational/functional leaders to identify performance gaps, prioritize opportunities, facilitate the change and manage improvement roadmap for functional area
The role will manage multiple complex projects entailing process modeling from start to finish, conducting interviews to establish current state processes, investigate and identify root causes of process performance drivers; correct or develop and document new processes to achieve improved performance
Facilitate cross-functional process improvement and act as a change agent and ensure process improvement activity is being communicated, understood, and supported within the organization
Establish and maintain consistent processes, liaising with Cigna Pharmacy/Core Solutions business and technology partners
Analyze existing business processes against new proposed solutions/initiatives and provide assessments and insights on impact
Partner with Cigna Pharmacy/Core Solutions leaders to support process impacts for emerging programs and provide insights and recommendations for improvement
Collaborate with teams to further consistency and enact change across enterprise, including tools, people, and processes

Qualifications

Healthcare/Cigna Pharmacy/Core Solutions domain experience /knowledge a must
End to End Process Mapping skills are required
Well-honed consulting skills enabling the individual to work with others to elicit information, to think objectively and analytically and to influence outcomes positively
5+ years professional work experience in project management / process engineering /process modeling
Experienced in business analytics or related field
Think objectively and analytically and able to influence outcomes positively
Ability to manage multiple complex projects at once, navigate organizational hierarchies and communicate effectively
Ability to present to peers and leadership clearly and concisely, creating presentations and summaries of process engineering initiatives and recommendations to influence change
Excellent leadership skills including ability to think strategically, develop vision, and execute plan
Fact-based problem solver with the ability to evaluate alternative courses of action and make sound management decisions
Experience with cross-functional initiatives, with a high degree of complexity
Highly collaborative experience working with cross-functional initiatives, with high complexity to deliver a defined set of outcomes and objectives
Outstanding problem-solving, analytical, technical, financial, and interpersonal skills
Ability to develop trusting working partnerships with internal and external business and technology partners
Ability to be proactive and effect change, influence, persuade, and collaborate with operational areas with various levels of experience and responsibility
Strong managerial skills and ability to drive results through a team
Able to manage multiple priorities and execute with limited information and ambiguity
Leverage data insights, experience and knowledge of business needs to identify or develop business and technical solutions, engage technology through appropriate channels to solve problems
Strong presentation skills
Effective under pressure
Able to work independently and as part of a collaborative group
Ability to communicate status both written and oral
Proficient in Sharepoint, MS Excel, MS Visio, Confluence
Understanding of key Cigna Pharmacy/Core Solutions financial concepts

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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