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    Sales Operations Specialist - Waltham, United States - ServiceNow

    ServiceNow
    ServiceNow Waltham, United States

    Found in: beBee S2 US - 2 weeks ago

    Default job background
    Full time
    Description

    Job Description

  • Preparation and submission of quotations, including price creation, margin review and tracking
  • Perform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contracts
  • Manage pricing files, and analysis, surcharge and rebate agreements
  • Review and process account adjustments
  • Manage part number files, create BOM and communicate special instructions
  • Manage and maintain Customer Master Data in CRM & ERP
  • Coordinate credit approval / credit limits with the Finance Department
  • Understand customer requirements, receive and manage correspondence (RFQ's, Drawings Samples, PPAP etc.) and work with relevant departments
  • Inside support for sales engineers
  • Resolution of issues with Customers
  • Manage and track won/lost business and update, participate and help develop sales forecast
  • General administrative duties
  • Review, track & control Customer Specific Requirements
  • Awareness and participation in OPS initiatives
  • Ensure compliance with all applicable safety and environmental regulations
  • Compliance to the Oetiker Management Manual – IATF 16949 & ISO 14001 EMS requirements

    Qualifications:
    Qualifications
  • Administrative and computer skills required (MS Office and CRM/ERP software)
  • Detail oriented and good communication skills (Interpersonal and Business Writing Skills)
  • Product Knowledge and desire to learn
  • Ability to work independently without supervision
  • Knowledge of IATF 16949
  • College Diploma / Degree in Business Administration (preferred)
  • 2-3 years of Sales administration, customer service or related is preferred
  • Automotive OEM experience an asset
  • Additional languages (Spanish or Portuguese) an asset

    Additional Information
    Oetiker, Inc. is an equal opportunity employer.
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