- Use and maintain organization's IT Services Management (ITSM) software solution to identify, document, track and resolve reported problems to ensure maximum issue resolutions in minimum time.
- Contribute and maintain clear and concise Web-based Self-Help/FAQ documentation that empowers end-users to self-resolve common issues.
- Assist with managing the inventory of all IT assets.
- Other duties/functions may be added or assigned.
- Participate in an after-hours on-call rotation.
- Associate Degree, Technical School and or computer certifications with 3 - 5 years of related experience in the troubleshooting of Microsoft Windows desktops, virtual desktops, servers, networks, printers, smartphones, network connectivity and other computer related technologies.
- Proficient with all Microsoft Office applications including Office 365.
- Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications is a plus.
- Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices.
- Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail.
- Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
- Proven analytical and problem-solving abilities.
- Ability and willingness to provide support during off hours when necessary.
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University of Utah Salt Lake City, United StatesDetails · Open Date 04/23/2024 · Requisition Number PRN38343B · Job Title PS Outpatient Svcs. Specialist · Working Title Outpatient Services Front Desk Reception · Job Grade UGR · FLSA Code Nonexempt · Patient Sensitive Job Code? Yes · Standard Hours per Week 40 · Full Time or Pa ...
Service Desk II - Salt Lake City, United States - Irvine Technology Corporation
Description
Job Description
Job DescriptionService Desk II (Onsite)
We have an immediate need for a contract Service Desk II to join a packaging and containers manufacturing company. The Service Desk II will provide support, break-fix/hardware repair and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems and software installations.
Location: Salt Lake City, Utah (Onsite)
This job expects to pay about $25 – 35 per hour plus benefits.
What You Will Do:
What Get You the Job:
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development Join us. Let us catapult your career
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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