- Provide guidance and leadership to the production support team
- Lead daily standup meetings for the production support team
- Triage production issues and drive them to resolution
- Drive and report on incident SLA compliance
- Provide project leadership with updates on trending production issues
- Facilitate client meetings for high priority production issues
- Attend and provide updates for production release follow up meetings
- Drive creation of RCCA documentation for major incidents
- Create release notes for production defect fixes
- Provide daily guidance and direction to production support tester
- Release notes
- SLA reports
- Testing progress reports
- Experience in leading a team
- Working knowledge ticket management or SDLC
- Working experience with welfare case management/eligibility determination systems
- Experience with testing processes
- Experience with a ticket management system
- Bachelor's Degree in related field is required.
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Paid Parental Leave
- FSA Dependent & Limited Purpose care
- Learning & Development
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Functional Analyst - Englewood, United States - Apexon
Description
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement.
Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
We enable #HumanFirstDIGITAL
Role Description:
You'll be responsible for (Responsibilities):
You'll have (Qualification & Experience):
Don't worry if you don't check all the boxes; we'd still love to hear from you.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been CertifiedTM by Great Place To Work, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.
Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy )
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones.
As an Apexer, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:
