- Blue Cross Blue Shield medical insurance starting from $1.16* weekly
- Access to 401(k) and company match
- Eight annual paid holidays with an extra personal day
- Travel benefits across multiple brands
- Complimentary daily meal
- Free fitness center
- $5 discounted daily parking
- $1000 referral bonus
- High School diploma or equivalent preferred.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Ability to participate in the creation of an enjoyable work environment.
- Knowledge with Opera is a bonus.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to read comprehend and write simple instructions and/or short correspondence and memos.
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.
- An operational knowledge of Microsoft Office suite.
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.
- Holds an understanding of hotel products and guest services. (i.e. lifestyle full service resort etc.)
- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with The Charles Hotel policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with The Charles Hotel standards; maintain a friendly and warm demeanor at all times.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquiries about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with The Charles Hotel policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Registering guests, creating and modifying reservations.
- Hotel operator and concierge duties.
- Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
- Perform any other duties as requested by management.
- Now offeringDaily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Guest Services Agent
1 day ago
Highgate Cambridge, United StatesOverview · The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. · Responsibilities · Greet and welcome all guests appr ...
-
Guest Service Agent
3 weeks ago
Hornblower Cruises and Events Boston, United States Part timeBoston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston. · Salary Range: $ · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · We are currently seeking friendly, ...
-
Guest Services Agent
4 days ago
Aimbridge Hospitality Cambridge, United StatesIn this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. Joining The Charles Hotel surrounds Guest Service, Agent, Guest, R ...
-
Guest Services Agent
3 weeks ago
Courtyard Boston Cambridge Cambridge, United States Full timeCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Guest Services Agent
3 weeks ago
Aimbridge Hospitality Cambridge, United StatesIn this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with entrepreneurial, li ...
-
Guest Services Agent
5 days ago
Charles Hotel Cambridge, United StatesJob Summary · In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with ent ...
-
Guest Services Agent
6 days ago
Charles Hotel Cambridge, United StatesJob Summary: · In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with en ...
-
Ramp Agent/Ground Service Agents
5 days ago
Dnata East Boston, United StatesOverview · dnata is hiring Ground Service Agents at Boston Logan Airport · Pay rate $19.00/hr. to start $20.00/hr. after 120 days · * Weekly pay, 401K, paid time off, paid training, company benefits and · company uniforms * · We are "Reconnecting a Better World" through our best ...
-
Passenger Service Agent
3 weeks ago
PrimeFlight East Boston, United StatesINTRODUCTION · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you · Perks of the job: · * 401 ...
-
Guest Service Agent
4 days ago
Waterford Fire Service Watertown, United States** Guest Service Agent** · ** Guest Service Agent** · ** Hyatt House Boston/Waltham** · 54 Fourth Avenue · Waltham , MA 02451 · Telephone · Website · Managed by · **Hyatt House Boston/Waltham** · **Current Job Openings** · **Search Other Jobs** · Part-time Posted Febru ...
-
BOS Lead Passenger Service Agent
3 weeks ago
Swissport International AG Boston, United States Part timeJob summary · Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling ...
-
Overnight Guest Services Agent
3 weeks ago
Moxy Boston Downtown Boston, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Guest Service Agent
1 week ago
Distinctive Hospitality Group Somerville, United States** Guest Service Agent** · ** Holiday Inn Boston Bunker Hill Area Somerville, MA** · Posted February 10, 2022 · ** Guest Service Agent Part-time** · > Distinctive Hospitality Group (Holiday Inn Boston-Bunker Hill) is searching for a talented guest service agent to join our te ...
-
Guest Services Agent
2 weeks ago
Aimbridge Hospitality Cambridge, United StatesJob Summary · In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with entre ...
-
Guest Services Agent
2 weeks ago
Courtyard Boston Cambridge Cambridge, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Customer Service Agent
3 weeks ago
Ideaboxpro Boston, United StatesJob Description · Job DescriptionJoin Ideaboxpro as a Customer Service Agent · At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek ways to improve and exceed our client's expectations. Our commitment to exce ...
-
Gust Service Agent
3 days ago
Ocean Havens Boston, United StatesPosition: Guest Service Agent, Front Desk at Ocean Havens · Job Summary: The Guest Service Agent is responsible for providing exceptional customer service to guests of the Inn & Marina in Boston, Massachusetts. This is a full-time, hourly position in the hospitality industry and ...
-
Guest Service Agent
1 week ago
Hilton Boston Park Plaza Boston, United States Full timeThe historic Hilton Boston Park Plaza is looking for a Guest Service Agent to join their Front Office team. This property boasts 70,000 square feet of event space in its premier Back Bay location, just steps away from Boston Common and the Public Garden and is centrally located t ...
-
Passenger Service Agent
3 weeks ago
PrimeFlight Aviation Services, Inc. Boston, United States**INTRODUCTION** · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you** · **Perks of the jo ...
-
Guest Services Agent- Four Seasons Hotel Boston
2 weeks ago
Four Seasons Hotels and Resorts Boston, United States Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
Guest Services Agent - Cambridge, United States - Aimbridge Hospitality
Description
Job Summary
In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay.
Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:
*Rate is subject to change.
Responsibilities
QUALIFICATIONS:
RESPONSIBILITIES:
Property Details
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.
The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Apply for this position (https://careers-)
Need help finding the right job?
We can recommend jobs specifically for you
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyCharles Hotel
Posted Date2 weeks ago(5/8/2024 2:59 PM)
ID
LocationUS-MA-Cambridge
CategoryFront Office/Guest Services
TypeRegular
StatusFull-Time