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    Guest Service Agent - Watertown, United States - Waterford Fire Service

    Waterford Fire Service
    Waterford Fire Service Watertown, United States

    1 day ago

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    Description

    ** Guest Service Agent**

    ** Guest Service Agent**

    ** Hyatt House Boston/Waltham**

    54 Fourth Avenue

    Waltham , MA 02451

    Telephone

    Website

    Managed by

    **Hyatt House Boston/Waltham**

    **Current Job Openings**

    **Search Other Jobs**

    Part-time Posted February 10, 2022

    **Guest Service Agent**

    **Come Join the Waterford Hotel Group Team**

    Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to wow our customers, we invite you to explore a career with Waterford Hotel Group.

    **The Ideal Candidate for this Position**

    We are looking for enthusiastic, friendly customer service professionals Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

    **Job Description**

    This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

    **Job Requirements**

    Must be an outgoing, positive, friendly person

    Must be able to work a flexible schedule including nights, weekends and holidays

    Previous customer service experience preferred

    Previous hotel experience a plus, but not required

    You must be able to pass a thorough background check as well as be drug free

    **Benefits**

    **We offer our eligible Associates a number of benefits to enhance their health and well-being:**

    Group insurance, including medical, dental, vision and company-paid life insurance

    Paid time off including vacation days, personal days and holidays

    Company-matched 401(k) plan

    Voluntary benefits including short term disability, accident, life and critical illness

    Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

    For more information about Waterford Hotel Group, please visit our website at .

    EOE/M/F/D/V

    **Hyatt House Boston/Waltham**

    135 Room Extended Stay

    **Our Hotel**

    Located just seconds off of Interstate-95/Route128. The Hyatt House Boston/Waltham is conveniently located near many attractions, companies, and educational institutes. Located just 2.5 miles away from Bentley University and 3.6 miles away from Brandeis University, the property is very conducive for those students/families visiting and attending these major colleges.

    Our spacious suites give you plenty of privacy with ample space to work and relax. Our pet-friendly guestrooms include high-speed Wi-Fi, flat screen televisions, and kitchen amenities.

    Spacious residential inspired suites

    Heated Outdoor Pool

    24-hour Fitness Center

    24-Hour Business Center

    Flexible Meeting Rooms

    1,150 square foot meeting space

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