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Somerville

    Customer Service Agent - Somerville, United States - Formlabs

    Formlabs
    Formlabs Somerville, United States

    2 weeks ago

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    Description

    **Department:** Global Services

    **Location:** Somerville, MAUser satisfaction lies at the heart of Formlabs success. The capabilities of our technology are growing rapidly, and so are the needs of our team. Were looking for: Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If youre looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a **Customer Service Agent.** * Flexible vacation

    Premium coverage for medical, dental, and vision plans

    Paid parental leave

    Commuter benefits

    Unlimited 3D prints

    **Customer Service Agent**

    To reinvent an industry, you have to build the best team. **Join Formlabs** if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

    Expert teachers to help our customers learn the ropes of 3D printing

    Problem solvers to figure out what went wrong and how to fix it

    Empathetic communicators to keep our users trust

    **The Job:**

    Support users in learning the ins and outs of 3D printing

    Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels

    Keep customers ridiculously happy

    Print in 3D to your hearts content

    **You:**

    Love to make your customers day by not only answering their questions, but also anticipating those to come

    Can communicate with grace without being face to face with users

    Easily make friends with new technology

    Have a knack for problem solving and getting to the bottom of things

    Excited about learning and always want to know more

    Get bonus points if you are bilingual in Spanish or French

    **Our Perks:**

    *We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

    ***Even if you don't check every box, but see yourself contributing, please apply.*** *Help us build an inclusive community that will change the face of 3D printing.*

    To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

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