Director of Implementation - Jackson, United States - Interface

Interface Jackson, United States

3 weeks ago

Description

As Director of Implementation, you will:

Ensures client needs are satisfied by constructing a partnership between the clients, engineering team, professional services team, partners, vendors, subcontractor organizations, and shared services team.

Manage these partnerships continuously to ensure positive customer satisfaction.

Build client satisfaction by formulating, developing, implementing, and delivering the application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work.

Work with the delivery organization as a primary point of contact for client needs, requirements, and expectations.

Analyze and troubleshoot delivery issues in a timely fashion

Oversee daily activities of the delivery team and provide direction and guidance as needed

Perform resource allocations and workload assignments according to delivery requirements

Analyze customer requirements, set delivery priorities, and make schedule adjustments to meet timely delivery goals

Develop scope and budget for delivery projects

Report delivery status to customers and develop required delivery documentation

Ensure client launches/workshops are planned, resourced, and delivered to the highest standard

Plan for optimum resource utilization and synchronize with HR for resource needs

Build & manage common operational processes across all products in product design, specification, overall product quality, and tactical execution

Maintain effective communication with senior management to keep them aware of critical issues confronting product delivery and of the action plans for addressing those issues

Be able to demonstrate value for money from tech delivery through tracking velocity and ensuring the quality of delivery

Understand and Communicate client requirements regularly to the teams and work closely with designers, developers, and implementers to ensure the highest quality of service

Identify, manage, and deliver changes in delivery scope through effective customer management while adhering to organizational change management policies and signed contracts with the customer

What you bring:
Have 12+ years of experience managing delivery for enterprise product-based software companies

Are Passionate about the possibilities at the intersection of AI + Banking

Come from an engineering background, computer science (mandatory).

Have worked in a startup of 5 to 30 employees

Accountable for the effective and efficient delivery of products and services to customers through internal teams, partner teams, and subcontractors.

Demonstrated evidence in a senior role whilst managing teams to exceed

Experienced professional with a core background in software engineering and development with US customers

Manage stakeholders' expectations and facilitate discussions across high-risk and complex or under-constrained timescales

Design and implement frameworks for performance optimization, process maturity, delivery organization scalability, and asset reusability

Lead a continual planning process in a very complex environment & plan beyond product delivery

Identify dependencies in plans across services and coordinate delivery

Monitor and improve account-wide delivery execution, reporting, and communication standards

Have previously managed revenue forecasts and planning activities for professional services organizations

Actively address the most complicated risks, issues, and dependencies, including where ownership exists outside the team, or no clear ownership exists

What We Offer

Remote First Policy

Medical/Dental/Vision Insurance

PTO & Holidays

Life Insurance

Pay range:
Base salary estimate $150,000-180,000 based on experience.

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Director of Implementation - Jackson, United States - Interface

Description

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Fiberglass Department Supervisor

Fiberglass Department Supervisor

Executive Assistant

Director of Patient Care Services

Csbg Coordinator

Human Resources Director

Director of Communication

Respiratory Therapist

Director Application Development

Medical Director/ Sr. Med Director, Clinical Research

Associate Director

RN Supervisor 3-11 Every Other Weekend

Senior Quality Engineer

Infection Preventionist

Executive Director

Licensed Therapist

Coordinator - Dietetics and Nutrition Services

psychometrist

Communications Manager

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