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    Residential Services Assistant Manager - Nashville, United States - Discovery Land Company

    Discovery Land Company
    Discovery Land Company Nashville, United States

    1 week ago

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    Description


    This role will be located at one of Discovery Land Company's locations: Troubadour Golf & Field Club, set outside of Nashville, TN.

    Troubadour Golf & Field Club is seeking a Residential Services Assistant Manager to join the Residential Services Department.


    The Residential Services Assistant Manager will assist with the oversight of general maintenance and upkeep of Private homes and the Club's common shared spaces.

    The Residential Services Assistant Manager will also be strongly involved with overseeing and managing the staff in the Residential Services department, and assist with property management, housekeeping, and member relations.

    In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

    At Troubadour, our employees strive to uphold our company values:

    People are our priority
    We respect people, places, and cultures
    We do the right thing
    We believe in having fun
    Key Responsibilities


    • Manage the Residential Services team including scheduling, hiring, training, and performance management.
    • Implement and maintain the policies and procedures which reflects the highest standard of operation and member service.
    • Provide exceptional service and communication at all times with members/guests and team members.
    • Coordinate cleaning of members' homes with housekeeping team upon arrival/departure and individual requests.
    • Schedule adequate coverage for all shifts, activities, and events.
    • Inspect all work to ensure the highest quality of service.
    • Inspect properties prior to members/guest arrivals and ensure arrival checklist is completed to member specifications.
    • Meet members/guests upon arrival and departure.
    • Upon member departure, ensure closing checklist is complete and home is secured.
    • Oversee the general maintenance plan for each property.
    • Assist with coordinating and preparing rental unit usage including communicating across departments.
    • Update department reports and files.
    • Create and update list of trusted local area vendors, stores, and services to recommend to members/guests.
    • Manage transportation schedule and member ride requests.
    • Oversee and inspect that all vehicles are clean, fueled, stocked and ready to provide a ride service.
    • Other duties as assigned.
    Qualifications


    • At least three (3) years prior experience and proven success in a leadership role in the hospitality or service industry.
    • Housekeeping, property management, or hotel operations leadership position experience.
    • CPR, First Aid, AED Certification preferred.
    • Valid drivers license in good standing.
    Additional Requirements


    • Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
    • Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
    • Ability to work in a team environment.
    • Ability to stay calm and focused during the busiest of times.
    • Ability to read, write, speak, and understand English; additional languages preferred.
    • Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
    Benefits


    • Competitive Pay or Wage Range
    • Medical, Dental, and Vision Benefits
    • 401k Contribution
    • Paid Time Off and Paid Holidays
    • Employee Meals, Referral Incentives, and Recognition Programs
    • Holiday Pay
    • Professional development and upward mobility opportunities
    • Work-Family Culture
    About Us

    Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties.

    The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.


    For more information about our company, please visit:


    #LI-CL2
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