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Customer Service Rep - Marietta, United States - Applied Technical Services (Georgia)
Description
Customer Service Rep
Job Details
Job Location
ATS - CORPORATE OFFICE - MARIETTA, GA
Job Category
Customer Service
Description
Customer Service Representative
Location: Marietta, GA
COMPANY
The Applied Technical Services Family of Companies (ATS or the Company) is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense.
ATS is headquartered in Marietta, GA and employs over 1,900 team members at approximately 70 locations across the United States. Our purpose is to create a safe and reliable world.
ROLE
The Marietta Headquarters Office is in search of a dynamic and personable individual with exceptional customer service prowess to enrich our team. As a crucial member in this role, you will embody the first point of contact for both prospective and established clientele. Serving as a customer service representative, your responsibilities extend to bridging the gap between Applied Technical Services (ATS) and its affiliated companies, coordinating seamless solutions across all divisions.
Your domain will encompass managing inbound calls and emails, effectively deciphering customer requirements, and skillfully aligning them with the appropriate internal units within ATS. Your acumen will play a pivotal role in shaping client experiences, ensuring their needs are met through astute collaboration with our specialized teams.
Responsibilities:
+ Handle incoming customer calls across multiple phone lines.
+ Utilize active listening skills to accurately assess customer needs.
+ Address customer inquiries from web and direct emails.
+ Gather comprehensive customer information through effective probing questions.
+ Make informed decisions regarding appropriate actions based on customer requirements.
+ Perform data entry into Customer Relations Management systems (CRM).
+ Direct inquiries to relevant departments and subject matter experts.
+ Maintain and update CRM records diligently.
+ Facilitate customer onboarding processes.
Additional Responsibilities (as needed):
+ Manage the opening and closing of the front lobby entrance/reception area.
+ Extend a warm welcome to arriving guests and provide initial assistance.
+ Notify designated hosts about visitor arrivals promptly.
+ Uphold office security protocols, including visitor log maintenance, ID checks, badge issuance, and related tasks.
+ Ensure the reception area remains tidy, well-presented, and adequately stocked with essentials like pens, forms, and brochures.
+ Dispense accurate in-person, phone, and email information to visitors.
+ Handle incoming faxes efficiently.
+ Coordinate and schedule conference calls and meeting rooms upon request.
+ Adhere to emergency protocols when necessary.
+ Obtain required Certificates of Insurance as per procedure.
+ Perform other assigned duties.
Qualifications
Minimum requirements
+ Highschool diploma or equivalent
+ Proven customer service skills
+ Strong organizational skills with a keen eye for detail
+ U.S. Persons Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (ITAR). Accordingly, the company will consider only U.S. Persons for this position. A U.S. Person includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e., green card holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.
How you will stand out:
+ Familiarity with CRM software
+ Proficiency in Microsoft Suite
+ Collaborative Team player with a positive outlook
+ Demonstrated sense of ownership and commitment to task completion
WHY US
ATS offers excellent wages and advancement opportunities. ATS full-time employee benefits include: medical, dental, vision, 401k, vacation, personal time, and bonus.
Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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