- Supervises and coordinates the activity of the front desk staff daily to ensure productivity of the team and that all tasks are completed timely and accurately.
- Provides the highest quality of service to the customer at all times and monitors each staff members ability to satisfy the guest needs
- Ensures that all associates are trained on Marriott Bonvoy, Shaping service, and all standards and procedures pertaining to the associates position
- Monitors, coaches, and evaluates all guest service representatives and night auditors
- Completes payroll for the department, as well as, inspects punch edits daily and fixes any missed punches with the associate
- Provides coverage for all reporting positions, Night Audit & GSR, when necessary
- Coordinates and creates schedules weekly based on the occupancy forecast
- Responsible for ordering for the department and guest needs
- Inspects and participates in guests' check-in's and check-out's efficiently and in a friendly and professional manner
- Acts as manager on duty and is responsible for the operation of the hotel when necessary
- Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction
- Have a thorough understanding of all audits and responsibilities in the department to ensure that these standards are carried out in the department
- Assists in blocking reservations and prepares for group arrivals and departures
- Ensure that every effort is made to attain the best possible average room rate and room occupancy
- Follow all company safety and security policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect our company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Stand for an extended period of time
- Move, lift, carry, push, pull and place objects weighing less than or equal to 10 lbs. without assistance
- Perform other reasonable job duties as requested by supervisors or managers
- Qualified individual is to have two years front desk experience
- Recommended to have knowledge of the reservation system (FOSSE and Marsha) but is not needed
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- E-VERIFY
-
Sales Coordinator Residence Inn by Marriott
2 weeks ago
Puget Sound Hospitality Seattle, United StatesJob Description · Job DescriptionOur company · The Residence Inn by Marriott Seattle/University District is looking for a full time Sales Coordinator to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area. · Mission St ...
-
Sales Coordinator Residence Inn by Marriott
3 weeks ago
Puget Sound Hospitality Seattle, United StatesJob Description · Job Description · Our company · The Residence Inn by Marriott Seattle/University District is looking for a full time Sales Coordinator to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area. · Missi ...
-
Puget Sound Hospitality Seattle, United StatesJob Description · Job DescriptionOur company · The Residence Inn by Marriott Seattle/University district is looking for a full time Housekeeper to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area. · Mission Statemen ...
-
Front Desk Supervisor Residence Inn by Marriott
3 weeks ago
Puget Sound Hospitality Seattle, United StatesJob Description · Job Description · Our company · The Residence Inn by Marriott Seattle/University District is looking for a full time Front desk Supervisor to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area. · M ...
-
Part Time Housekeeper
2 weeks ago
MCR Hotels Seattle, United States Part time· Part Time Housekeeper · Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America · Req #6349 · Monday, April 29, 2024 · The · Part Time Housekeeper · at the · Residence Inn by Marriott Seattle SeaTac Airport · is primarily r ...
-
Part Time Front Desk Agent
2 weeks ago
MCR Hotels Seattle, United States Part time· Part Time Front Desk Agent · Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America · Req #6684 · Thursday, May 16, 2024 · The Part Time Front Desk Agent at the · Residence Inn by Marriott SeaTac · is responsible for provi ...
-
Part Time Housekeeper
2 weeks ago
MCR Hotels Seattle, United States Part time· Part Time Housekeeper · Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America · Req #6739 · Monday, May 20, 2024 · The · Part Time Housekeeper · at the · Residence Inn by Marriott Seattle Sea-Tac Airport · is primarily re ...
-
Front Desk Agent
3 weeks ago
MCR Hotels Seattle, United StatesFront Desk Agent Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America Req 6394 Wednesday, May 1, 2024 The Front Desk Agent at the Residence Inn by Marriott Seattle SeaTac Airport is responsible for providing overall positiv ...
-
Front Desk Supervisor
33 minutes ago
BMI Hospitality Management Seatac, United StatesDo you want to work for a great company with competitive benefits and pay? The Fairfield by Marriott Inn & Suites Seattle Sea-Tac Airport looking to hire a Front Desk Supervisor. If you think you'd be a great addition to our team, please apply · Benefits: · * Medical, dental, and ...
-
Front Desk Supervisor
6 hours ago
BMI Hospitality Management Seattle, United StatesDo you want to work for a great company with competitive benefits and pay? The Fairfield by Marriott Inn & Suites Seattle Sea-Tac Airport looking to hire a Front Desk Supervisor. If you think you'd be a great addition to our team, please apply · Benefits: · Medical, dental, and ...
-
Part Time Housekeeper
1 day ago
MCR Hotels Seattle, United States Part timeThe Part Time Housekeeper at the Residence Inn by Marriott Seattle SeaTac Airport is primarily responsible for cleaning and preparing attractive guest rooms, hallways, and public areas in the hotel. · ESSENTIAL FUNCTIONS · Follow company and brand procedures in the cleaning and p ...
-
Hotel Guest Service Representative
2 weeks ago
BMI Hospitality Management Seattle, United StatesJob Description · Job DescriptionDo you want to work for a great company with competitive benefits and pay? The Fairfield by Marriott Inn & Suites Seattle Sea-Tac Airport looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please ap ...
-
Part Time Front Desk Agent
2 weeks ago
MCR Hotels SeaTac, United States Part timeThe Part Time Front Desk Agent at the Residence Inn by Marriott SeaTac is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient ...
-
FT Hotel Maintenance
2 weeks ago
BMI Hospitality Management Seattle, United StatesJob Description · Job DescriptionDo you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Downtown/Seattle Center is looking to hire a Maintenance Worker. If you think you'd be a great addition to our team, please apply · Benef ...
-
Hotel Guest Service Representative
4 weeks ago
BMI Hospitality Management Seattle, United StatesDo you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Downtown/Seattle Center is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply · Benefits: · Medical, dental, ...
-
Assistant General Manager
2 days ago
MCR Hotels Seattle, United StatesThe Assistant General Manager at the Residence Inn Seattle SeaTac assists the General Manager to ensure guest satisfaction, efficient operation of the hotel and focusing on achieving hotel profitability. · ESSENTIAL FUNCTIONS: · Comply and ensure adherence to MCR standards and re ...
-
Front Desk Supervisor
1 week ago
InnVentures IVI LP Seattle, United States**Residence Inn Seattle Lake Union is thrilled to offer following benefits** · * **Signing Bonus of up to $1,000** · * **Competitive Pay** · * **Affordable Health Care for employee and dependents** · * **Complimentary parking for employees** · * **Discounted Bus Pass** · **OUR ST ...
-
Part Time Front Desk Agent
3 weeks ago
MCR Hotels Seattle, United States Part timePart Time Front Desk Agent Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America Req 6348 Monday, April 29, 2024 The Part Time Front Desk Agent at the Residence Inn by Marriott Seattle SeaTac Airport is responsible for provi ...
-
TEMPORARY(April-October only) Hotel Bellman
4 weeks ago
BMI Hospitality Management Seattle, United StatesDo you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Downtown/Seattle Center is looking to hire a TEMPORARY (Summer Only) Bellman. Schedule would be 8am-4:30pm Thur/Fri/Sat/Sun/Mon. Pay for the position is $20 per hour. If ...
-
Part Time Breakfast Attendant
2 weeks ago
MCR Hotels Seattle, United States Part time· Part Time Breakfast Attendant · Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America · Req #6763 · Tuesday, May 21, 2024 · TheBreakfast Attendant at the Residence Inn by Marriott SeaTac is responsible for preparing and p ...
Front Desk Supervisor Residence Inn by Marriott - Seattle, United States - Puget Sound Hospitality
Description
Job Description
Job DescriptionOur companyThe Residence Inn by Marriott Seattle/University District is looking for a full time Front desk Supervisor to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area.
Mission Statement
It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.
Advancement Opportunities
We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.
The details
Salary range: $23.75-$23.75 per hour
Location: th Ave NE Seattle, WA 98105.
Commute/Transportation: We are located just 1 block from the Link Light rail station and offer a discounted annual ORCA pass. If you prefer to drive, we offer free parking to all of our employees in our underground garage.
Benefits: Our benefits package is available to full time employees after they complete 60 days of employment. This package includes medical, dental, vision, life, and AD&D. We also have 6 paid holidays.
PTO is accrued at hours per hour starting on day 1 of employment.
We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.
We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.
We offer Marriott employee room rates as well as Marriott friends and family room rates that can be used based on availability at any Marriott location worldwide.
Work shifts: The hotel is a 24/7 operation so flexibility to work a variety of shifts is required.ResponsibilitiesThe daily job duties
This Employer Participates in E-Verify English and Spanish (PDF)