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    Front Desk Supervisor Residence Inn by Marriott - Seattle, United States - Puget Sound Hospitality

    Puget Sound Hospitality
    Puget Sound Hospitality Seattle, United States

    4 weeks ago

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    Description
    Job Description

    Job Description

    Our company

    The Residence Inn by Marriott Seattle/University District is looking for a full time Front desk Supervisor to join our team.

    We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area.
    Mission Statement
    It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates.

    We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.

    Advancement Opportunities

    We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.

    The details

    Salary range:
    $23.75-$23.75 per hour

    Location:

    4501 12th Ave NE Seattle, WA 98105.

    Commute/Transportation:
    We are located just 1 block from the Link Light rail station and offer a discounted annual ORCA pass. If you prefer to drive, we offer free parking to all of our employees in our underground garage.

    Benefits:
    Our benefits package is available to full time employees after they complete 60 days of employment. This package includes medical, dental, vision, life, and AD&D. We also have 6 paid holidays.
    PTO is accrued at hours per hour starting on day 1 of employment.

    We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.

    We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.

    We offer Marriott employee room rates as well as Marriott friends and family room rates that can be used based on availability at any Marriott location worldwide.


    Work shifts:
    The hotel is a 24/7 operation so flexibility to work a variety of shifts is required. Responsibilities

    The daily job duties

    Supervises and coordinates the activity of the front desk staff daily to ensure productivity of the team and that all tasks are completed timely and accurately.

    Provides the highest quality of service to the customer at all times and monitors each staff members ability to satisfy the guest needs
    Ensures that all associates are trained on Marriott Bonvoy, Shaping service, and all standards and procedures pertaining to the associates position
    Monitors, coaches, and evaluates all guest service representatives and night auditors
    Completes payroll for the department, as well as, inspects punch edits daily and fixes any missed punches with the associate
    Provides coverage for all reporting positions, Night Audit & GSR, when necessary
    Coordinates and creates schedules weekly based on the occupancy forecast
    Responsible for ordering for the department and guest needs
    Inspects and participates in guests' check-in's and check-out's efficiently and in a friendly and professional manner
    Acts as manager on duty and is responsible for the operation of the hotel when necessary
    Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction
    Have a thorough understanding of all audits and responsibilities in the department to ensure that these standards are carried out in the department
    Assists in blocking reservations and prepares for group arrivals and departures
    Ensure that every effort is made to attain the best possible average room rate and room occupancy
    Required Skills

    The Requirements
    Follow all company safety and security policies and procedures
    Report accidents, injuries, and unsafe work conditions to manager
    Follow all company policies and procedures
    Ensure uniform and personal appearance are clean and professional
    Maintain confidentiality of proprietary information
    Protect our company assets
    Welcome and acknowledge all guests according to company standards
    Anticipate and address guests' service needs
    Assist individuals with disabilities
    Thank guests with genuine appreciation
    Speak with others using clear and professional language
    Answer telephones using appropriate etiquette
    Develop and maintain positive working relationships with others
    Comply with quality assurance expectations and standards
    Stand for an extended period of time
    Move, lift, carry, push, pull and place objects weighing less than or equal to 10 lbs. without assistance
    Perform other reasonable job duties as requested by supervisors or managers
    Qualified individual is to have two years front desk experience
    Recommended to have knowledge of the reservation system (FOSSE and Marsha) but is not needed

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    E-VERIFY
    Puget Sound Hospitality participates in the Electronic Employment Eligibility Verification Program.
    This Employer Participates in

    E-Verify English and Spanish (PDF)
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