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Front Desk Agent
2 weeks ago
Hilton Hotels & Resorts Seattle, United States· . A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible Hotel, International, Agent, F ...
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
1 week ago
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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MCR Hotels SeaTac, United StatesThe Front Desk Agent at the Residence Inn by Marriott Seattle SeaTac Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and eff ...
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Front Desk Agent
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Front Desk Agent
1 week ago
MCR Hotels Seattle, United States· Front Desk Agent · Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America · Req #6394 · Wednesday, May 1, 2024 · The · Front Desk Agent · at the · Residence Inn by Marriott Seattle SeaTac Airport · is responsible for provi ...
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Front Desk Agent
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Front Desk Agent
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Motel 6 -- Seattle Seattle, United StatesFront Desk Agent · Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Motel 6 Brand Standards policy. Directs other employees and prioritizes job duties when General Manager is away from th ...
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Front Desk Agent
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Highgate Hotels Seattle, United StatesDriven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individua ...
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Residence Inn Seattle Downtown Lake Union Seattle, United StatesInnVentures Overview: · Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large ...
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Front Desk Agent
3 weeks ago
Four Points South Seattle Airport Seattle, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent - Seattle, United States - MCR Hotels
Description
Front Desk Agent Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America Req 6394 Wednesday, May 1, 2024 The Front Desk Agent at the Residence Inn by Marriott Seattle SeaTac Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotelESSENTIAL FUNCTIONS :
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages.Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
Accurately complete the check-in and checkout process.Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
Restocks front desk area and supplies as required or assigned by immediate supervisor. Ability to follow a checklist. Perform other duties as assigned.MINIMUM QUALIFICATIONS:
Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
Experience in a hotel or a related field. Brand knowledge and experience. Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company s 10 Most Innovative Travel Companies of MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
For the TWA Hotel at New Yorks JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/Whats in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Other details Job Family Hotels Pay Type Hourly Min Hiring Rate $19.71 Max Hiring Rate $19.
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