- Maintain good client relations.
- Resolve all customer issues in a timely manner.
- Participate in interviewing, make hiring decisions, and train new hires.
- Enforces policy and procedures. May be required to discipline, suspend or terminate employees.
- Maintains distribution and delivery of supplies and equipment to custodial staff.
- Ability to provide leadership to the janitorial team
- Monitor and inspect to ensure quality control expectations are met
- Manage expenditures such as labor and supplies to budget
- Manage schedules to ensure contract compliance
- Review employee performance and be able to execute training and corrective action plans
- Complete all quality control programs in accordance with company guidelines
- Ability to self-manage daily activities without supervision.
- Basic computer knowledge
- Good communication and interpersonal skills
- Good client/customer service skills
- Ability to follow oral and written instructions.
- Ability to prioritize multiple tasks
- Ability to work effectively with a team.
- Ability to work independently as needed to support the group effort
- Basic knowledge of cleaning products or willing to learn.
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Working Account Manager - Florence, United States - HM Solutions Inc
Description
Working Account Manager
The Account Manager is a working position that performs cleaning duties and supervises the work activities of janitorial staff on all shifts at our client's facility. Duties include but are not limited to: Assigning work tasks to the staff, inspecting work, investigating and correcting customer complaints regarding janitorial services, training employees, coaching and counseling on performance, and recommending terminations when necessary.
Monday-Friday as needed due to employee call outs.
ESSENTIAL DUTIES:
