- 3+ years of experience in accounting, collections or customer service/billing required.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
- Intermediate Excel skills
- Email Outlook experience
- Strong written and verbal communication skills
- Email and call driven position interfacing with customers and colleagues on balances due.
- Strong ability to accurately document and record customer/client information.
- Attention to detail
- Customer service skills and interpersonal skills.
- Strong ability to work independently and manage one's time.
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
- High school diploma or GED
- General knowledge of accounting
- Bachelor's/Associates Degree
- Approve the resolution of customers' service or billing complaints by authorizing activities such as refunding money and adjusting bills.
- Act as escalation point for clients/customers.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
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HYBRID Collections Support Specialist - Alpharetta, United States - Insight Global
Description
Job Description
Job DescriptionPosition: Collections Support Specialist
Location: Alpharetta, GA (Hybrid 1-2X/week on site)
Duration: 6 month Contract to Hire
Must Haves:
Plusses:
Job Responsibilities:
Summary:
A client of Insight Global is looking for a Collections Support Specialist. The main function of a customer accounting specialist is to interact with customers and colleagues on past due balances, account inquiries and resolve complaints. A typical customer accounting specialist is responsible for payment by end of month, determining the client's issue, offer possible solutions, collaborate with internal departments, or providing follow-up as needed. Customer accounting agents are inbound and outbound daily with emails/calls.
