HYBRID Collections Support Specialist - Alpharetta, United States - Insight Global

Description

Job Description

Job Description

Position: Collections Support Specialist

Location: Alpharetta, GA (Hybrid 1-2X/week on site)

Duration: 6 month Contract to Hire

Must Haves:

• 3+ years of experience in accounting, collections or customer service/billing required.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
• Intermediate Excel skills
• Email Outlook experience
• Strong written and verbal communication skills
  • Email and call driven position interfacing with customers and colleagues on balances due.
  • Strong ability to accurately document and record customer/client information.
  • Attention to detail
  • Customer service skills and interpersonal skills.
• Strong ability to work independently and manage one's time.
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
• High school diploma or GED

Plusses:

• General knowledge of accounting
• Bachelor's/Associates Degree

Job Responsibilities:

• Approve the resolution of customers' service or billing complaints by authorizing activities such as refunding money and adjusting bills.
• Act as escalation point for clients/customers.
• Approve the referral of unresolved customer grievances to designated departments for further investigation.
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Summary:

A client of Insight Global is looking for a Collections Support Specialist. The main function of a customer accounting specialist is to interact with customers and colleagues on past due balances, account inquiries and resolve complaints. A typical customer accounting specialist is responsible for payment by end of month, determining the client's issue, offer possible solutions, collaborate with internal departments, or providing follow-up as needed. Customer accounting agents are inbound and outbound daily with emails/calls.

Company Description

Classic Maid is a family-owned company that has been serving the Columbus, OH area for the last 30 years. They are now looking for a general manager to run their day-to-day operations. The tight knit company is looking for an individual who upholds a high level of responsibility, effort, and ability to pivot if unexpected issues occur.