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Grand Rapids

    Housekeeping Room Attendant - Grand Rapids, United States - Amway Grand Plaza

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    Full time
    Description

    Join AHC Hospitality and kick-start your vibrant career in the hotel industry!

    From comfortably relaxed to luxuriously decorated, AHC Hospitality boasts a wide range of hotels, eateries, and resorts. Our team members deliver extraordinary experiences that enchant our guests at each interaction point.

    Whether it's hosting a large meeting, serving a romantic dinner, or setting up a welcoming environment for our guests to relax in, AHC Hospitality offers numerous opportunities for guests and associates alike.

    Embark on a full-time journey with us during 1st shift hours. Weekend availability is necessary.

    This exciting role provides access to a comprehensive benefits package, including medical, dental, and vision coverage, 401K, paid vacation, DailyPay, discounted downtown parking, complimentary employee meals, as well as discounts at hotels and restaurants, and much more.

    Choose a property that resonates with your character:

    Discover endless possibilities at the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown - and launch your remarkable career here.

    SUMMARY:

    Enhance guest satisfaction by ensuring every guest room maintains a 4-Diamond standard of cleanliness.

    DAILY RESPONSIBILITIES:

    • Efficiently clean and restock all guest room areas following established quality standards using appropriate cleaning tools
    • Address guest complaints and requests promptly and professionally within a reasonable time frame
    • Report maintenance issues using the provided iPad
    • Follow workflow guidance to meet daily assignment and production standards
    • Assist in furniture rearrangement according to set standards
    • Attend departmental meetings as required
    • Communicate effectively with supervisors and colleagues
    • Adhere to safety and quality standards when using equipment and chemicals
    • Work collaboratively in a fast-paced environment
    • Report any damages or lost items promptly
    • Perform deep cleaning tasks as directed
    • Maintain cleanliness of assigned areas including guest rooms and public spaces
    • Address any violations of policies promptly
    • Perform any other duties as assigned by management

    ESSENTIAL SKILLS:

    Considerable customer service skills

    Excellent listening and organizational abilities

    Professional demeanor and attention to detail

    Adaptability to varying shifts, including weekends and holidays

    Ability to work efficiently in busy and noisy environments

    Detail-oriented and proactive in guest service

    Satisfactory completion of cleaning tasks and responsibilities

    High school diploma or equivalent with preferred related experience

    At least one year of Hotel Housekeeping experience


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