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    Housekeeping Room Attendant - Grand Rapids, United States - JW Marriott Hotel Grand Rapids

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    Full time
    Description

    Job Description

    Job Description
    From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success.

    Choose a property that fits your personality:

    the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.





    This is a full time position with 1st shift hours. Weekend availability is required.




    This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.


    SUMMARYThe room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.


    JOB REQUIREMENTSBend, stoop, stand, and walk long distances for the duration of the shift
    Be able to lift at least 50lbs
    Must be reliable; willing to work weekends and holidays
    Must be able to complete 12-16 vacant dirty room with-in 8 hour shift


    • 12-16 showers
    • 12-16 tubs
    • 12-16 toilets
    • 12-24 beds
    Able to use different types of chemicals
    Requires the ability to work independently and follow directions as assigned by supervisors
    Must be able to complete standards according to established procedures
    Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
    Must keep cart clear of unapproved items to avoid damage


    JOB FUNCTIONSClean all areas of the guest room as determined by the 47 step training outline
    Clean checkouts at a 36 minute per room pace
    Clean stayovers at a 25 minute per room pace
    Deliver all guest requests within 15 minutes
    Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
    Report maintenance issues in rooms to AYS and floor supervisor
    Communicate effectively with floor supervisors and housemen on needs and progress
    Perform any other tasks as assigned by the floor supervisor


    EDUCATION and/or EXPERIENCEHigh school diploma or equivalent preferred, related experience is preferred.

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