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    Housekeeping Room Attendant - Grand Rapids, United States - Amway Grand Plaza Hotel

    Amway Grand Plaza Hotel
    Amway Grand Plaza Hotel Grand Rapids, United States

    4 days ago

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    Full time
    Description

    Job Description

    Job DescriptionFrom comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

    This is a full time position with 1st shift hours. Weekend availability required.

    This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

    SUMMARY

    Creating guest's satisfaction by ensuring the 4-Diamond cleanliness of each guest room.

    DAILY RESPONSIBILITIES

    • Timely clean and re-stock all areas of the guest room per established quality standards using a vacuum, broom, department-issued cleaning chemicals
      1. Clean checkouts at a 33 minute per room pace
      2. Clean stayovers at a 24 minute per room pace
    • Timely address guest complaints and/or requests with professionalism and patience within a ten-minute time frame
    • Accurately follow the workflow provided by the supervisors, expediters, and Ipad to complete the daily assignment and production standards, which can range from 14 up to 19 rooms per 8-hour shift.
    • Timely report maintenance issues in rooms through the use of your issued Ipad
    • Move and arrange furniture per established standards
    • Keep cart well-stocked, tidy, and clear of unapproved items at all times
    • Attend all mandatory departmental meetings
    • Bend, stoop, stand, and walk for the duration of the shift
    • Lift at least 50 lbs
    • Arrive to work on time and prepared to start shift on any day scheduled
    • Timely complete all daily responsibilities/cleaning task list per established quality standards
    • Communicate effectively and timely with floor supervisors and housemen on needs and progress
    • Timely and accurately perform any other tasks as assigned by the inspectors, supervisors, or managers
    • Clean all guest rooms on daily assignment within allotted time and within established quality standards
    • Make beds per established quality standards
    • Clean all areas of bathrooms per established quality standards
    • Complete daily projects as assigned
    • Use and maintain equipment properly per established safety and quality standards
    • Maintain assigned area including but not exclusively hallways, windows, elevator landings and guest rooms per established safety and quality standards
    • Communicate daily with team leaders, housemen and managers
    • Timely report all damage to team leader or managers
    • Timely report and hand over personal property left by guests
    • Use all chemicals properly and safely as required by product safety labels and OSHA standards
    • Perform deep cleaning as assigned per established quality standards
    • Maintain linen properly and per established quality standards
    • Maintain guest rooms to standards set by management
    • Maintain hotel assets at all times
    • Work in a fast paced, busy, and occasionally noisy environment
    • Able to work with frequent dirt, dust
    • Able to work with occasional smoke Timely report guest violations of established policies
    • Safely maneuver and control housekeeping cart, which requires exerting 50 lbs. of force
    • Any and all other duties assigned by management

    ESSENTIAL SKILLS

    • Able to work alone or in a team atmosphere
    • Excellent customer service skills
    • Effective listening skills
    • Professional
    • Organizational skills
    • Able to work and adapt to a fast-paced environment
    • Able to work in a busy and occasionally noisy environment
    • Able to work with frequent dirt, dust, and fumes
    • Able to work varied shifts, including weekends and holidays
    • Detail Oriented
    • Able to attend departmental meetings.
    • Always look for ways to assist guests and go above and beyond to provide guest service.
    • Able to reads or listen to Daily Beat.
    • Able to reads and understand all memos that pertain to the housekeeping department.
    • Able to bend, stoop, stand, and walk long distances for the duration of the shift
    • Able to lift at least 50lbs repetitively.
    • Able to complete all daily responsibilities/cleaning task list.
    • Able to use a multitude of designated chemicals to clean the assigned areas.
    • Able to work independently and follow directions as assigned by supervisors
    • Able to complete standards according to established procedures
    • Meet guest satisfaction by cleaning at a 96% cleanliness standard
    • Able to complete 14 vacant dirty rooms within an 8-hour shift: 14 showers, 14 tubs, 14 toilets, 14-28 beds

    EDUCATION and/or EXPERIENCE

    High school diploma or equivalent preferred, related experience is preferred.

    At least one year of Hotel Housekeeping experience.

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