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Customer Success Representative - North Sioux City, United States - Sterling Computers Corporation
Description
Job Description
Job DescriptionTitle: Customer Success Representative
Location: North Sioux City, SD
Reports to: Manager of Customer Success
Job Description: Customer Success Representative's interact with customers to ensure that our customer satisfaction levels are consistently world class. It is the responsibility of the Customer Success Representative to communicate with customers pre-and post-delivery of products and or services to inquire accuracy, completeness and timeliness of the order and the overall satisfaction of our customers. The Customer Success Manager will identify any issues or problems with sales orders, and will work closely with Account Managers, Purchasing, and Accounting to rectify those issues or problems in the best interest of the customer and Sterling. The Customer Success Representative will handle all RMA's for their respective sales department. They will manage POP dates, software renewals, utilization, and warranty information.
Required Technical Skills: The Customer Success Representative should have proficiency in Microsoft Word, Excel, Outlook, Adobe Acrobat Professional, and Salesforce or similar CRM.
Required Education/Experience: The Customer Success Representative should have a minimum of 3 years of experience in customer service.
Requirements:
Primary Responsibilities:
Applicants must have the legal right to work in the United States. Sterling does not provide immigration or work visa sponsorship.
Sterling Computers is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state or applicable local law.
