- Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions.
- Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile.
- Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed.
- Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community.
- Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures.
- Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly.
- Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed.
- Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information.
- Uses customer services skills to adapt to situations and deal with clients face to face.
- Willingness to work a flexible schedule including weekends and evenings.
- Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements.
- Performs other duties as may be assigned by management
- Required to complete Excel assessment, please create profile or log on to company website to complete assessment
- Must be fluent in Vietnamese
- Required to drive within region assigned
- May be required to wear personal protective equipment (PPE) when having client inperson interaction for precautionary measures
- Provide customer service inbound support via telephone when needed to assist
- High School diploma, GED, or equivalent certification
- Bachelor's degree in social work preferred. DSHS Community Health Worker certification preferred.
- Two years of human services experience or experiences dealing with the public.
- Proficient in Microsoft Office products.
- Knowledge of Excel required.
- Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fastpaced, deadlineoriented work environment.
- Ability to work as a team member, as well as independently.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
- Work is often performed conducting home visits, presentations, and part in an office environment.
- Reliable transportation with proper insurance and Texas Driver's License that meet the State of Texas requirements.
- Highly developed problem solving skills preferred.
- Demonstrated ability to build high performing teams preferred.
- Medicaid knowledge preferred
- Bilingual required (Vietnamese)
- Interface with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives.
- Maintain updated knowledge of managed care as it relates to client supported programs.
- Meet the established processing guidelines, protocols and contract requirements related to complaint processing and the handling of PHI/PII.
- Assist consumers in enrolling, disenrolling, and transferring into health plans, when appropriate.
- Perform other duties as may be assigned by the Complaint Unit Supervisor and/or Project Management.
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
- High School diploma or equivalent with 13 years of experience.
- Handles more complex customer service inquiries and problems via telephone, recording consistent problem areas.
- May respond to email inquiries.
- Customer service is the primary function.
- Calls are nonroutine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated or unresolved calls from less experienced representatives.
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Understands implications of work and makes recommendations for solutions.
-
Csr
2 weeks ago
Community Veterinary Partners Houston, United States**Garden Oaks Veterinary Clinic** was founded in May of 2015 and is a small animal practice that is growing. In the coming year we are expanding to nearly two and one half times our current size and adding diagnostic and therapeutic modalities that will grow our practice even lar ...
-
Csr
2 weeks ago
EXCEL FINANCE Bay City TX Houston, United StatesJob Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various communication ...
-
Csr
5 days ago
Communication Works Speech & Language Services Houston, United StatesCommunication Works Speech and Language Services is looking for qualified and professional Customer Service Representatives to join our growing team. At Communication Works Speech, we are committed to providing a positive work environment, offering growth and career opportunities ...
-
Csr Ii
3 weeks ago
Memorial Hermann Health System Houston, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
-
Intermodal Csr
1 week ago
Cowan Inter Houston, United StatesJob Overview: · **Responsibilities**: · - Perform data entry tasks accurately and efficiently · - Analyze customer inquiries and resolve issues promptly · - Conduct outbound calling for sales and upselling opportunities · - Maintain a high level of professionalism and phone etiqu ...
-
Admin-csr
5 days ago
Haulmark Services, Inc. (Copperfield Area) Houston, United States**Job Type**: Full · - Time · **Schedule**: Monday · - friday (7:30- 4:30 ) · **Requirements**: · - Minimum of 3 years of experience in an office environment · - Proficiency in Windows based programs · - Excellent organization skills with the ability to manage multiple priorities ...
-
Port Sevirces Csr
1 week ago
NFI Industries Houston, United StatesThe **Port Services** Customer Service Representative** carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routin ...
-
Csr - Counter Sales
16 hours ago
Affordable Auto Glass Houston, United StatesWe offer our CSR - Counter Sales a **competitive hourly pay **with the opportunity to earn **40**-52,000/yr, **depending on experience and drive, as well as **paid holidays, **and **overtime availability** · **ABOUT OUR COMPANY** · At Affordable Auto Glass, our primary goal is to ...
-
Field Service Tech/csr
3 weeks ago
CRDN of the Ark-La-Tex Houston, United States**Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · A Restoration Field Service Technician is a professional who specializes in providing restoration services to the contents, têxtiles, electronics or art ...
-
Veterinary Front Desk- Csr
2 weeks ago
FM 1960 Animal Hospital Houston, United StatesOverview: · We are seeking a reliable and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience for all. · **Duties**: · - Greet ...
-
Csr - Customer Service Representative
3 weeks ago
Mark Spurgeon Insurance Agency, Inc. Texas City, United StatesWe are looking for a insurance customer service representative to assist in our front office with greeting customers, taking insurance payments, & account or billing resolution · **Responsibilities** · - Receiving insurance premium payments · - Assisting in billing or account que ...
-
Johnny's Interlock Csr Customer Service
3 weeks ago
Johnnys Car Alarm & Tint Houston, United StatesAt Johnny's Car Alarm & Tint we have a department that focuses on on ignition interlock breathalyzers. · This is a Full Time CSR position. · 40 Hours a week. · Must be willing to work on the weekends · From 10a-7pm · Employee MUST be bilingual English/Spanish. · **Responsibilitie ...
-
Inside Sales Representative/csr
16 hours ago
Quietflex Manufacturing Houston, United States**May include**: · - Help build sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counte ...
-
csr
2 weeks ago
Community Veterinary Partners Houston, United StatesJob Description · Job DescriptionGarden Oaks Veterinary Clinic was founded in May of 2015 and is a small animal practice that is growing. In the coming year we are expanding to nearly two and one half times our current size and adding diagnostic and therapeutic modalities that wi ...
-
Flooring Careers Houston, United States**CSR (Tile/Stone/Pavers)** · Flooring Careers · Houston, TX · We are proud to offer quality interior/exterior products and top-notch customer service to all our clients in Houston, TX. Currently, we are looking to hire a **CSR (Inside Customer Service Sales Representative). **Th ...
-
Csr
3 weeks ago
Community Veterinary Partners New Caney, United StatesLooking for an outgoing personality able to multi-task in a fast paced veterinary clinic. The role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients thru offering a friendly greeting by phone and in person. Receptionist are th ...
-
Teacher - Math Csr 2024-2025 School Year
2 weeks ago
Klein Independent School District Harris County, TX, United StatesJobID: 29230 · **Position Type**: · Intermediate Teachers/Teacher - Math CSR**Date Posted**: · 5/13/2024**Location**: · Wunderlich Intermediate**Closing Date**: · 05/27/2024 · - Attachment(s): · - Teacher EC-12 · - JobID: 29230 · **Position Type**: · Intermediate Teachers/Teacher ...
-
Teacher - Ela Csr 2024-2024 School Year
3 weeks ago
Klein Independent School District Harris County, TX, United StatesJobID: 29224 · **Position Type**: · Intermediate Teachers/Teacher - ELA CSR**Date Posted**: · 5/13/2024**Location**: · Wunderlich Intermediate**Closing Date**: · 05/27/2024 · - Attachment(s): · - Teacher EC-12 · - JobID: 29224 · **Position Type**: · Intermediate Teachers/Teacher ...
-
CSR II
3 weeks ago
Memorial Hermann Health System Houston, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
-
Admin-CSR
3 weeks ago
Haulmark Services Houston, United StatesJob Description · Job DescriptionJob description · Haulmark Services is a family run business with over 25 years of experience providing a variety of trucking, brokerage, and supply chain solutions to a diverse range of industries. We currently transport a wide array of commoditi ...
Sr CSR - Houston, United States - Demo - Maximus
Description
Job Summary
Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices.
Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community.Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices.
Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community.Requirements:
Education and Experience Requirements
Essential Duties and Responsibilities:
Requirements:
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visitAs a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process.
Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
EEO Statement:
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer.Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.