- Execute assigned work orders, maintaining SLA targets with local interventions as directed.
- Provide superior customer service, employing effective communication techniques.
- Install and configure Desktop Services and serve as the initial point of contact for network users.
- Act as the Incident Manager, overseeing corrective actions for network incidents.
- Perform advanced analysis and troubleshooting of Desktop Services to support incident management.
- Conduct testing and evaluation of supported hardware and software.
- Coordinate with stakeholders to determine support requirements for new features or applications.
- Prepare activity reports and recommendations for upper management review.
- Direct the creation of documentation critical to network usage and stability.
- Ensure Service Desk personnel are properly trained.
- Perform Incident Support Request lifecycle services affecting end-users.
- Collaborate with team members to enhance the customer experience.
- Support Problem Management by performing corrective actions under the Section Head's direction.
- Contribute to recommendations for Continued Service Improvement and procurement processes.
- Higher Secondary education with completed higher vocational training in information systems engineering or related discipline, or Secondary education with completed advanced vocational training in the same discipline.
- Formal technical or professional certification with 2 years of function-related experience, or professional qualification or accreditation with 3 years of post-related experience.
- At least 3 years of recent practical experience within a CIS Service Operations environment.
- At least 1 year of recent practical experience in configuring, installing, and troubleshooting industry-standard desktop Windows Operating Systems.
- At least 1 year of recent experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring.
- Good working knowledge of TCP/IP Protocols and Standards, and experience with Office Automation Solutions.
- Formal qualification in PC hardware repair and configuration.
- Formal training in LAN and PAN computer operations.
- Knowledge of NATO CIS policy, procedures, and organization.
- Working knowledge of ITIL processes and procedures.
- Familiarity with ITU-T standards and recommendations.
- Practical experience in diagnosing deficiencies in networks and associated equipment.
- Experience in working in a Service desk environment.
- Prior experience in an international environment comprising both military and civilian elements.
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
-
Mainframe Operations Engineer
1 day ago
SAIC Virginia, United StatesDescription · SAIC is in search of a a seasoned with the qualifications to assist with Operational Maintenance of Enterprise Class IT hardware and system software infrastructure. · Qualifications · We are currently seeking a seasoned, motivated, and customer oriented Senior Soft ...
-
NOC Engineer, Cloud Operations
1 week ago
Oracle Charleston, United StatesJob Description · Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep level under ...
-
Senior Cybersecurity Operations Engineer
4 days ago
Amentum Charleston, United StatesAmentum is seeking a **Senior Cybersecurity Operations Engineer** to support our cyber environment. This is a remote-telework and hands-on role, responsible for ensuring Amentum assets are protected from cyber threats. This role provides technical expertise in multiple areas of c ...
-
Subject Matter Experts Sis
2 days ago
Dhara Consulting Group Charleston, United StatesToday · - Top Secret/SCI · - Unspecified · - Unspecified · - Charleston, SC** (ON-SITE/OFFICE)** · VNE has earned a reputation for exceptional performance, innovation, agility, and responsiveness in the Intelligence Community (IC). We attack our mission with a comprehensive under ...
-
Pharmacy Technician
10 hours ago
Actalent Charleston, United States Full timeDescription: · Performs duties assigned by a licensed pharmacist. Areas of work are checked routinely for maintenance of quality control. Work is conducted in accordance with · generally accepted standards of practice following departmental procedures and policies as outlined in ...
-
Research Technician
5 days ago
Massachusetts General Hospital(MGH) Charlestown, United States**Research Technician** · GENERAL SUMMARY: · Position involves working in a fast-paced biomedical optics group within a computational neuroimaging lab. Our group develops novel optical imaging techniques, including optical coherence tomography (OCT) and multi-photon microscopy, a ...
-
Associate Supply Chain Management Analyst
2 days ago
BOEING North Charleston, United StatesAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate ...
-
Technical Writer/editor 3
2 days ago
Dhara Consulting Group Charleston, United StatesToday · - Secret · - Unspecified · - Unspecified · - IT - Tech Writing · - Charleston, SC** (ON-SITE/OFFICE)** · VNE has earned a reputation for exceptional performance, innovation, agility, and responsiveness in the Intelligence Community (IC). We attack our mission with a compr ...
-
Diesel Mechanic/Technician I
10 hours ago
Penske Truck Leasing North Charleston, United States Full time3166 Ancrum Rd, Ladson, SC 29456 · $5,000 Sign On · What's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet ...
-
Clc2 Shipping Associate 3rd Shift
1 week ago
Cummins Inc. North Charleston, United States**CLC2 Shipping Associate 3rd Shift** · **Description** · Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest pro ...
-
Diesel Technician/Mechanic III
10 hours ago
Penske Truck Leasing North Charleston, United States Full time3166 Ancrum Rd, Ladson, SC 29456 · $5,000 Sign On Bonus · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and be ...
-
Home Inspector
4 days ago
Ellingwood Pro Charles Town, United States**Job Title**: Certified Home Inspector - Territory Specialist · **Company**: Ellingwood Pro Home Inspection · **Location**: Winchester, VA 22602 · **About US**: Ellingwood Pro Home Inspection · Ellingwood Pro Home Inspection is a rapidly expanding and highly respected home inspe ...
-
Tool and Die Technician
4 days ago
ARM Group Charleston, United States**THE ARM GROUP** is looking to hire a **Tool and Die Maintenance Technician** for our growing Client located in **Greater Charleston, SC.** · **#Relocation Assistance Provided** · **#Preferred Casting Experience** · **Duties & Responsibilities**: · - Support equipment / die down ...
-
Technical writer
1 week ago
NovaWorks Solutions Charles Town, United StatesAbout ZINDEL AG: · We are currently seeking reinforcements for our team in Charles Town. · We have been active in technical documentation for many years and have continuously developed into one of the leading service companies. We create operating instructions, user manuals, onli ...
-
IT Administrator
1 week ago
Stellar Enterprises Charleston, United StatesHave you successfully completed your education as a Network Engineer or in IT? Are you looking for a long-term career perspective that still offers diversity and exciting projects? At Brunel, you have the opportunity to continuously develop yourself at renowned companies. Join ou ...
-
Phoenix Industries Charlestown, United StatesDual Student of Civil Engineering, specializing in Public Construction (m/f/d) for 2025 in Charlestown · As a modern mobility service provider and public transport operator in the Rhine-Neckar metropolitan region, we offer you a secure training position in a future-oriented and e ...
-
Internship in technical sales
1 week ago
Stellar Innovations Charleston, United States InternshipSHIPCompany Description · At Bosch, we shape the future with high-quality technologies and services that inspire enthusiasm and improve people's lives. Our promise to our employees is rock solid: we grow together, enjoy our work, and inspire each other. Welcome to Bosch. · Bosch Secu ...
-
Working student in product management
1 week ago
Titan Innovations Charleston, United States**About IPETRONIK GmbH & Co. KG: ** · We are a globally operating company for mobile measurement technology, DAQ software, engineering services, and test bench technology for the automotive industry as well as for the aerospace & turbines sector. · What do we offer you? · At our ...
-
Cloud Solutions Architect
1 day ago
Novalink Solutions LLC Charleston, United StatesSCOPE OF THE PROJECT: · Serve as a technical thought leader and SME for our public cloud ecosystem across the State of South Carolina and will plan, analyze, design, test, and deploy enhancements to our Microsoft Azure and AWS cloud and PaaS solutions and provides knowledge trans ...
-
Network Security Analyst
2 days ago
Novalink Solutions LLC Charleston, United StatesThe Office of Cybersecurity is tasked with securing the Agency cloud infrastructure and performing ongoing enterprise cybersecurity threat monitoring and incident response capabilities. A strong candidate for this position should possess experience in the following by priority: · ...
IT system operation Engineer - Virginia, United States - Alium
4 days ago
Description
Position: Engineer (ICT Systems Operations, Administration, and Maintenance)
About Us: Join our team at NATO in Norfolk, Virginia, and play a crucial role in maintaining and optimizing our ICT systems. We're looking for a skilled Engineer to ensure the smooth operation of our network infrastructure, providing exceptional support to our users and contributing to the ongoing improvement of our services.
Key Responsibilities:
Requirements:
Desired Skills:
Location: Norfolk, Virginia
Working model: Off-site
Start Date: July 1, 2024
Contract Length: 1100 hours
Remarks: NATO Secret Clearance Required
Security Clearance: A security clearance is required.
&v=024){kind=logo}
