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Keswick

    Room Attendant - Keswick, United States - Keswick Hall and Club

    Keswick Hall and Club
    Keswick Hall and Club Keswick, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Overview

    The Room Attendant performs routine duties in cleaning and servicing guest rooms from general housekeeping duties to preparing a departure room for an arrival room or daily service for a guest staying over.

    At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

    Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

    In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

    Responsibilities

    Duties include but are not limited to:

    • Oversees cleaning of public corridors, housekeeping carts, maintaining vacuum cleaners, and assisting other staff members when asked by a manager.
    • Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
    • Enters and prepares the room for cleaning.
    • Dusts the room and furniture.
    • Replenishes guestroom and bath supplies, robes, cleans bathroom, vacuums the carpet, drapes lamp shades and replenish amenities according to standards while maintaining the privacy of guest.
    • Remove all dirty terry and replace with the clean par to the designated layout.
    • Clean closets and door tracks on check-out rooms, removing dust and debris.
    • Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack
    • Comply with Lost and Found Policy of the Hotel.
    • Clean terraces adjoining to the guest rooms.
    • Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
    • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.
    • Hang guest clothing on hangers and placing them in the armoire.
    • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Update status of rooms cleaned on assignment sheet.
    • Work closely with manager ensuring communication regarding occupancy status of guest rooms
    • Return and restock cart at end of shift.
    • Attends to guest calls, guest requests /guest complaints in the area assigned.
    • Periodically conduct inventories of linens and terry.
    • Perform other duties as assigned.

    Qualifications

    • Minimum of a high school diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.
    • Knowledge and use of proper chemical usage.
    • Must be knowledgeable to fire evacuation plan.
    • Must know how to react to a situation such as a fire, and aid to assisting any guests.
    • Ability to follow instructions, detail-oriented, professional attitude is required.
    • Ability to work independently.
    • Must be a team player and be willing to help others.
    • Excellent Communication skills, both written and oral.
    • Some lifting may be required (up to 25 pounds).
    • Physical mobility and stamina required.
    • Must be able to lift above head, stretch, bend, and crouch down or kneel when cleaning various items.
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