Room Attendant - Charlottesville, United States - Keswick Hall and Club
Description
Overview
The Room Attendant performs routine duties in cleaning and servicing guest rooms from general housekeeping duties to preparing a departure room for an arrival room or daily service for a guest staying over.
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
Responsibilities
Duties include but are not limited to:
- Oversees cleaning of public corridors, housekeeping carts, maintaining vacuum cleaners, and assisting other staff members when asked by a manager.
- Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
- Enters and prepares the room for cleaning.
- Dusts the room and furniture.
- Replenishes guestroom and bath supplies, robes, cleans bathroom, vacuums the carpet, drapes lamp shades and replenish amenities according to standards while maintaining the privacy of guest.
- Remove all dirty terry and replace with the clean par to the designated layout.
- Clean closets and door tracks on checkout rooms, removing dust and debris.
- Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack
- Comply with Lost and Found Policy of the Hotel.
- Clean terraces adjoining to the guest rooms.
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.
- Hang guest clothing on hangers and placing them in the armoire.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Update status of rooms cleaned on assignment sheet.
- Work closely with manager ensuring communication regarding occupancy status of guest rooms
- Return and restock cart at end of shift.
- Attends to guest calls, guest requests /guest complaints in the area assigned.
- Periodically conduct inventories of linens and terry.
- Perform other duties as assigned.
Qualifications
- Minimum of a high school diploma (or equivalent) and 02 years of experience. However, a combination of experience and/or education will be taken into consideration.
- Knowledge and use of proper chemical usage.
- Must be knowledgeable to fire evacuation plan.
- Must know how to react to a situation such as a fire, and aid to assisting any guests.
- Ability to follow instructions, detailoriented, professional attitude is required.
- Ability to work independently.
- Must be a team player and be willing to help others.
- Excellent Communication skills, both written and oral.
- Some lifting may be required (up to 25 pounds).
- Physical mobility and stamina required.
- Must be able to lift above head, stretch, bend, and crouch down or kneel when cleaning various items.
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