- Demonstrate an excellent understanding of all types of functions worked within Customer Service.
- Excellent written and verbal communication skills.
- Maintain a positive and professional demeanor towards internal and external customers.
- Successfully navigate through FDR (BS, CIS, CMM, etc) and CAS systems.
- Handle all CS call types including Escalated ones.
- Demonstrate a thorough comprehension of all client related products (both current and forthcoming).
- Process and/or provide guidance for monetary and non-monetary adjustments when required.
- Analyze account holder questions and ensure the bank is providing clear and concise answers whenever possible.
- Research Cardholder records when necessary to resolve all outstanding issues.
- Review letter quality for grammar and ensure all Cardholder questions have been addressed.
- Review Outsource Agency's performance to ensure a high level of quality output.
- Support Outsource Agencies by telephone, email, and by processing Online Research Requests (ORR's).
- Complete relevant forms promptly and accurately.
- Meet and discuss findings/opportunities with Reporting Supervisor.
- Administer Coaching/Exception within Customer Service policy.
- Observe and ensure adherence to all of the department's policies and procedures.
- Develop and implement staff and Process Improvements.
- Attend Weekly calibrations.
- Analyze and write Presidential cases.
- Perform quality review of cases and issues processed within the unit.
- Follow-up on all pending research issues.
- Assist staff through coaching with various functions.
- Review forms, logs, and journals prior to routing to another department or team.
- Ability to be self-sufficient and/or work as a team.
- Perform other duties as assigned.
- Two (2) or more years of Customer Service-related experience.
- Excellent written and verbal communication skills, as well as reading and comprehension skills, are required.
- Great computer skills, with intermediate knowledge of Microsoft Office required.
- Ability to prioritize assignments and follow up with delegating responsibilities essential.
- Excellent working knowledge of FDR, CAS, Retrievals, Credit Bureau Reports, Cardholder Account Maintenance, Online fee adjustment and PPS preferred.
- Bilingual (Spanish) a plus.
-
Account Coordinator
2 days ago
All American Facility Maintenance Sunrise, United StatesThe Account Coordinator reports directly to the Account Manager and will support by executing and delivering on a range of responsibilities including dispatching, managing service calls, vendor sourcing, communicating with vendors, and other operational tasks. · **RESPONSIBILITIE ...
-
Retail Supervisor
1 day ago
South Florida District Sunrise, United States**Total Rewards**:Quarterly Bonus Program to award store performance, Comprehensive Medical with FSA/HSA options, Dental, Vision, and Well-being plans, 401(k) participation with company matching · - **Wellbeing support**:Paid Time Off, Floating Holidays, Quarterly reimbursement p ...
-
1st Grade Bilingual Teacher
2 days ago
Manor Independent School District Manor, United States**Primary Purpose**: · Provide students with appropriate learning activities and experiences designed to help them fulfill their potential for intellectual, emotional, physical, and social growth. Enable students to develop competencies and skills to function successfully in soci ...
-
Apex Ventures Sunrise Manor, United StatesWhat you will learn with us · As a computer scientist for system integration, you will configure and maintain IT systems. As a service provider in our own company, you will advise on the selection and use of hardware and software components, set up systems, network them, and put ...
-
Partner assistant
1 week ago
Eclipse Enterprises Paradise, United StatesThe hkp///group is the leading consulting firm for Strategic HR and Corporate Governance. We work for DAX companies, market-leading medium-sized companies, as well as hidden champions and innovative start-ups. Together with boards, supervisory boards, board offices, and HR manage ...
-
Working student: Assistant to the Management
2 weeks ago
Velocity Ventures Paradise, NV, United States FreelanceAre you an organizational talent looking for a challenge alongside your studies? Do you bring curiosity and dedication and have a desire to make things happen in an agile environment both within and outside of the traditional agency context? Are you structured yet spontaneous? v- ...
-
ZephyrTech Spring Valley, United StatesWe are currently seeking to strengthen our team in Flensburg. We offer a diverse and challenging role in which you will eventually work independently after a period of training. The position is initially temporary, but with the potential for long-term employment. Responsibilities ...
-
Front Desk Receptionist
1 day ago
METRO PHYSICAL & AQUATIC THERAPY Jericho, United States Full time: · Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our c ...
-
Clerk (m/f/d) Air Freight Import
2 weeks ago
Cascade Enterprises Summerlin South, NV, United States Freelance"Join the Logwin team We are looking for a(n) Import Air Freight Clerk at our location in Frankfurt am Main. · Do you want to make a difference? Help shape the future at a leading logistics service provider - while being personally valued and supported? · With 4,200 employees at ...
-
Victim/witness Advocate I/II
5 days ago
Clark County (NV) Las Vegas, United StatesABOUT THE POSITION · The Clark County District Attorney's Office is seeking qualified candidates to apply for the Victim/Witness Advocate I/II position. This position provides criminal justice system, case status, restitution process and related information to victims and witness ...
-
Clark County (NV) Las Vegas, United StatesABOUT THE POSITION · The Community Navigator performs a variety of technical and professional duties to support the safety, well-being, and success of youth and their families. Performs various assessments, behavioral intervention techniques, referral and service linkage, prevent ...
-
Intake Coordinator/ Medical Records
1 week ago
Intermountain Healthcare Las Vegas, United StatesJob Description: · This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments. ...
-
Senior Legal Office Specialist
1 week ago
Clark County (NV) Las Vegas, United StatesABOUT THE POSITION · Eighth Judicial District Court is seeking qualified candidates to apply for the Senior Legal Office Specialist position. The ideal candidate will be responsible to assign, direct, and review the work of other Legal Office Support staff; provides difficult, co ...
-
Part-time Court Law Clerk
5 days ago
Clark County (NV) Las Vegas, United States Part timeABOUT THE POSITION · The Eighth Judicial District Court is accepting applications for Part-Time Court Law Clerk to provide support to judicial staff by performing legal research and project coordination as a law school graduate prior to or after passing the State Bar Exam. · This ...
-
Accounts Receivable Specialist-Nevada
1 week ago
Intermountain Healthcare Las Vegas, United StatesJob Description: · This position is responsible for follow up on all outstanding A/R; this includes both commercial and government · insurance payers, self-pay accounts, and resolution of denials. This position conducts follow up process activities · through phone calls, online p ...
-
Court Law Clerk
1 week ago
Clark County (NV) Las Vegas, United StatesABOUT THE POSITION · The Eighth Judicial District Court is seeking qualified candidates for Court Law Clerk position. This role provides support to judicial staff by performing legal research and project coordination as a law school graduate prior to or after passing the State Ba ...
-
Technologist Aide Float
4 days ago
Radiology Partners Las Vegas, United States Full timePRACTICE OVERVIEW · Desert Radiology is committed to serving patients with prompt, quality healthcare. Founded in 1966, Desert Radiology has grown with the Southern Nevada community to become the area's chief resource for the highest quality diagnostic care. Our staff of radiolog ...
-
Medicare Sales Manager
1 week ago
Intermountain Healthcare Las Vegas, United StatesJob Description: · This position has overall responsibility to achieve the budgeted membership sales goals for SelectHealth Medicare lines of business for the assigned territory. Establishes strong relationships with brokers, agents and employers. Educates on the SelectHealth Med ...
-
University of Nevada, Las Vegas Las Vegas, United StatesThe University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: · * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) ...
-
Medical Oncology
1 week ago
Intermountain Healthcare Las Vegas, United States Full timeJob Description: · Intermountain Health is a system of 24 hospitals, a broad range of clinics and services, 160 clinics, a Medical Group of 2,400+ employed physicians and advanced practitioners, and health insurance plans from SelectHealth. Ranked in the top five of our nation's ...
Telephone Support - Las Vegas, United States - Credit One Bank
Description
Position Summary
The Operations Representative II will ensure that the Customer Service employees are providing the Applicants and Cardholders with professional, courteous, and efficient customer satisfaction through direct assistance, guidance, and follow-through on issues requiring higher processing and review.
In addition, the post-holder must have strong knowledge of or the ability to quickly learn CAS, CAPS, CASH, FDR, Credit Bureau Reports, Cardholder Account Maintenance, and Online fee adjustments and have excellent knowledge of Credit One Bank's products and services.
Lastly, the Operations Representative must possess the ability to reference Policy and Procedures and/or Terms and Conditions regarding actions positively or adversely affecting the consumer and the business.
Summary of Essential Job FunctionsFounded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life.
Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will).This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice.
Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
