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Room Attendant - San Antonio, United States - Zachry Hospitality Inc
Description
** Zachry Hospitality**
** Room Attendant (Part-time) Staybridge Suites Hotel Downtown Convention Center**
San Antonio, TX 78205
At **Staybridge Suites** we want our guests to feel like part of the family, which means we need you to:
**Be down-to-earth** by being straightforward and natural
**Be thoughtful** by being perceptive, caring and accommodating
**Be sociable** by being upbeat, involved and friendly
****Be reliable** by being professional, a team player and resourceful**
**job overview**
Create a 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.
**DUTIES AND RESPONSIBILITIES**
**PEOPLE:**
Give personal attention, takes personal responsibility and uses teamwork when providing guest services.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
**GUEST EXPERIENCE:**
Provides guests with assistance while on the floors and in hotel public spaces.
Responds to guest inquiries for information with genuine and caring hospitality.
**RESPONSIBLE BUSINESS:**
Greeting guest as they enter and exit the hotel.
Ability to multi-task in a high paced environment by maintaining a calm and level headed demeanor.
Being cross-trained in all functions of Housekeeping: Rooms, Lobby, Laundry, etc.
Providing excellent customer service as per hotel standards.
Ensuring constant and accurate lines of communication amongst departments are kept.
Clean and maintain rooms, hallways, lobby and common areas.
Knowledge of basic sanitation requirements/controls and applications of relevant chemicals+
Knowledge of Staybridge policies as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
Ability to stand, walk, bend, reach and move continuously to attend to rooms on all floors of the hotel.
As well as any other job duties instructed by management